N
Noxolo M
Active since Feb 2025
3
Reviews
0
Industries
Reviews
3 reviews13 months ago
Unhappy customer
I had a burst Tyre on the 26th of March 2025, I then went to Hi-Q Tyre and tube on 171 Greyling street In Pietermaritzburg on the 27th of March to get new Tyre. I got there, purchased my Tyre, they fitted it and I left. After having driven a very short distance I got a “loss of pressure” notification on the purchased Tyre. I went to the garage to get it checked out and was advised to go back to Hi-Q. I drove back to Hi-Q and was told that no there is nothing wrong with the Tyre, the system on my car just needs to be programmed, fine they did that then I left . Then towards the end of the day, I got the same notification again ! Went to the garage and to my surprise the newly purchased Tyre had a puncture. Decided to remove it and put on my sparewheel. I went back to Hi-Q on the 28th of March and was told that I had driven over a sharp object.(what a coincidence for the Tyre that had been purchased from them to be the only Tyre affected by the “sharp object”)Now I’m no Tyre expert but tell me how that “hole” is not visible on the outside but can only be seen on the inside of the Tyre. I then asked them to explain to me why when I had just driven out of their workshop I got a “loss of pressure” notification, I took the car back to them, why they didn’t bother doing a thorough check and not to just dismiss it as a system update issue? I further asked them, prior to installing the Tyre to a customers car, what quality assurance steps do they take to make sure the customer doesn’t get defaulted Tyres and was told no inspection is done because there is no need to inspect a new Tyre, then they turned around to say they didn’t inspect my Tyre because they heard me say I was abit pressed on time ! So just because a customer has said they are pressed on time that means you shouldn’t do your job efficiently??? Long story short, they then said there is nothing that can be done they will have to take the Tyre back to Goodyear for inspection to check if it was a factory fault, but my gut feeling tells me they won’t tell GoodYear was really transpired obviously because they are trying to maintain a good relationship with their suppliers. I am absolutely disgusted with the service I got there, I am expecting them to treat this matter with urgency.
0 replies
14 months ago
Charles assisted me ...
Charles assisted me with car hire
53 replies
14 months ago
Charles Kekana assis...
Charles Kekana assisted with insurance
53 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)