NM
NOMKHOSI M
Active since Feb 2025
2
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2 reviews12 months ago
Faulty Camp Master Sleeping Bags Purchased – Urgent Assistance Required
Dear Camp Master Customer Service, I hope this message finds you well. I am writing to formally lodge a complaint regarding two Camp Master sleeping bags I purchased from Game Stores—one on the 13th of April and another on the 26th of April 2025. Unfortunately, both sleeping bags were found to have holes upon use, which is unacceptable, especially given the price points of R499 and R399 respectively. When I returned to the Game store to seek assistance, I was told that these products are not designed for everyday use and that I would need to purchase bicycle patch kits to repair them myself. This response was highly disappointing and unhelpful, considering the substantial amount I spent and the fact that these items should meet a basic quality standard, regardless of usage frequency. In the current economic climate, R899 is a significant investment for me, and I feel let down by both the product quality and the lack of support offered. I was also told that the products have no guarantees, which I find unacceptable for a reputable brand such as Camp Master. I kindly request the following: Immediate assistance in resolving this matter. A replacement or refund for the defective sleeping bags. Clarification on your warranty or quality guarantee policy for sleeping gear. Please treat this as urgent. I am happy to provide proof of purchase and photos of the defects upon request. Thank you in advance for your attention and prompt response. Kind regards, Nomkhosi Madlala 0735889940
0 replies
14 months ago
Urgent Complaint – Unauthorized Agreement & Harassment
Dear HalloPeter Team, I received a call from a company called Acquifin (Pty) Ltd with this no 0861 112 044 at 10:36 Am today 20 February 2025 stating they needed to confirm my residential address and that the police would be sent to my place for verification. Shortly after, I received another call claiming that I had agreed to pay an amount of R2,860.93, which I never consented to. I believe this is highly suspicious and possibly *****ulent. I need clarity on the legitimacy of this matter and immediate assistance in resolving it. Please advise on the necessary steps to take.
318 replies
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