BS
Bianca S
Active since Feb 2011
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Complete lack of customer service
If it was possible to give minus stars I would!!!!! My fibre line has been down since the 12th of March. Absolutely NO communication has been sent from Mweb or Vumatel explaining why. To date we have contacted Mweb 5 times to be told they will provide us with feedback and NOTHING. I am so angry and frustrated with both Mweb and Vumatel that I am now ready to change service providers as this is disgusting!!!! I will be posting on all forums in my community personal and work capacity to tell everyone possible not to use either of these service providers and if they do to change to another as soon as possible.
214 replies
1 month ago
No Customer Service whatsoever
If it was possible to give minus stars I would!!!!! My fibre line has been down since the 12th of March. Absolutely NO communication has been sent from Mweb explaining why. To date we have contacted Mweb 5 times to be told they will provide us with feedback and NOTHING. I am so angry and frustrated with both Mweb and vuma that I am now ready to change service providers as this is disgusting!!!! I will be posting on all forums in my community personal and work capacity to tell everyone possible not to use either of these service providers and if they do to change to another as soon as possible.
320 replies
103 months ago
Lack of Assistance, Compassion and Overall poor Service
My daughter was diagnosed with a rare seizure disorder in May 2017 this requires her to be on several chronic medications. Due to the seizures she has a developmental delay and requires Physical Therapy for her recovery in order to help her progress in development. My daughter is only 10 months old and we have been trying to get assistance from Discovery since she was 6 months old. Each time we call the call centre to ask for assistance in getting her PT covered out of PMB benefits no one can help us, they send us forms which we submit only for it to be declined. Why is it that no one at Discovery can help us??? Why can't anyone direct us in the right direction and advise exactly what we need to do in order for us to be able to help our little girl. We have been loyal Discovery clients for several years, have never had to claim for major medical conditions, hospital stays, specialists nothing, now when we need help from discovery not one person is willing to assist us. Discovery advertises all these wonderful benefits that you receive on the medical plan that we are on, only for them to be declined when needing to use them i.e. kids casualty benefit and Unlimited GP visits. The service from Discovery in helping my little girl has been absolutely disgusting, she is an innocent child who needs help and not one person will step up and assist us.
122 replies
116 months ago
Exceptionally Poor Service - Water
<p>Today the 29/09/2016 upon arriving for work at Ne****er Properties we were advised that there is no water to the entire office park due to the council cutting the water. We asked what they were going to do about providing toilet facilities for the office park we were told nothing. It is not their responsibility to provide water or facilitites if the council turns off the water. </p> <p>Annie said that we can google where we can find water in the streets.</p> <p>How can the body corporate of an entire office park state that it is not their problem that the water is off and they will not be doing anything about it.</p>
0 replies
133 months ago
Fraudulent Transfers
This morning at 09h16 R541.00 was debited as a payment from my account for another persons credit card. I was transferred from pillar to post to 5 different divisions and they could not figure out the problem, we then discovered that FNB had taken without my consent money from my account and paid it into my Husbands Credit Card. We are married out of Community of Property, My account is not linked to his credit card and as such this money was fraudulently taken out of my account. When I asked for the money to be placed back into my account which it must rightfully be done I was told that this was not possible. Further I was advised while on the phone with the call centre manager that the funds had been released for transfer back into my account, it has in fact not been! I am extremely angry at the fact that money has been taken from my personal account and paid into another persons account this is completely unacceptable and I demand that action be taken to correct this and prevent it from ever happening again! I have now been inconvienenced at the gain of FNB! I have been a loyal customer for over 12 years, have never missed a payment the service that I have received is disgusting
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)