BS
Burton S
Active since Mar 2025
2
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2 reviews14 months ago
Mitsol poor service
On Sunday morning I reported a fault with my internet to Afrihost. Afrihost advised that Mitsol will restore my internet within 24 hours. Online training is part of our income and I pleaded for punctuality. Instead of that, Mitsol has not even responded to Afrihost over 72 hours later. When I begged an Afrihost agent to contact Mitsol, they simply said my device was plugged into a UPS which is a lie. They have not committed to repair their faulty device and won't say when. These 2 companies are an utter failure when it comes to caring and resolving faults. The supervisors have eluded me for 2 straight days and have not wanted to speak to me. I regret joining you.
0 replies
14 months ago
Afrihost - poor problem-solving
Afrihost was contacted early on Sunday morning about the absence of internet to my house and they promised to resolve the matter in 24 hours. I made it clear that I conduct business online by training and 3 days later, there is still no resolution. I have spoken to numerous agents on WhatsApp, email and telephonically and each gives conflicting information and diagnoses. They have a generic, "we understand your frustration and apologise for any inconvenience" response. Supervisors are unavailable all this time leaving agents to make excuses.
71 replies
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