M
Mitsol
Unclaimed Business
M
Mitsol
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mitsol
Mitsol has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Mitsol across 25 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Morgan M
1 reviews | Active since Jan 2020
1 Mar 2026, 10:03
Do not use MITSOL with Webafrica
Mitsol uses Webafrica as one of their service providers. I will not use Mitsol due to Webafrica charging me for services without activation. My router is still not activated but two debits have come off my account.
Helpful (0)
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Morgan M
1 reviews | Active since Jan 2020
1 Mar 2026, 10:03
Do not use MITSOL with Webafrica
Mitsol uses Webafrica as one of their service providers. I will not use Mitsol due to Webafrica charging me for services without activation. My router is still not activated but two debits have come off my account.
0
Replies (0)KM
Kiven M
1 reviews | Active since Jan 2020
1 Mar 2026, 09:50
They will continue to bill whether you cancel or not
I Canceled an installation and they still billed me, even though I did not give consent to be billed. Then WebAfrica connected to another person's wifi and started to bill me. Do not use mitsol, do not use webafrica
Helpful (0)
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Kiven M
1 reviews | Active since Jan 2020
1 Mar 2026, 09:50
They will continue to bill whether you cancel or not
I Canceled an installation and they still billed me, even though I did not give consent to be billed. Then WebAfrica connected to another person's wifi and started to bill me. Do not use mitsol, do not use webafrica
0
Replies (0)TM
Tania M
1 reviews | Active since Jan 2020
12 Dec 2025, 09:42
Poor service from Mitsol
I have never in my life struggled so much just to get WiFi. Everything started when I found out there were more than two active fibre lines at the place where I live. Before I even moved in, someone else (NOT me) placed an order at the wrong address. So when I app**** for WiFi, it created huge confusion because there were already fibre lines under other people’s names and details. I app**** at Afrihost and Axxess because I wasn’t getting any help, and I kept moving from one provider to the next, just trying to get answers. Me signing up with two providers also added to the confusion. I eventually decided to go with Axxess and Mitsol, but from day one the Mitsol manager was rude in the way he spoke to me. I left it, but things only got worse. I spent more than R300 on airtime and data calling different numbers I found on Google, trying to get help, and still nothing. For days I was fighting, wasting airtime, getting frustrated, and getting absolutely no assistance. I spoke to Mitsol, Axxess, Afrihost, and Openserve. I ended up talking to almost 18 agents, and every day each one gave me a different answer. One person says “yes,” the next says “no,” the next tells me to call another number, and when I call, they can’t help. Even agents from the same company gave opposite information. It truly felt like no one communicates with each other. I thought Afrihost would be my worst experience at first, but it was actually Mitsol. They never tried to look into the issue properly. From their side they claim they did, but I saw no effort. They were too quick to blame the other providers and kept telling me they are “just the middle man” who had already done enough. They refused to take it further. On top of that, not a single Afrikaans-speaking agent could help me, which made everything much harder. Their manager was rude when I asked for assistance, and because I was so frustrated, I eventually also became rude. I’m sorry, but after this experience, I will never recommend Mitsol. Mitsol kept saying Openserve was holding the line, but Openserve kept saying they weren’t holding anything. The issue came from the wrong address, the wrong people’s information, and the fact that there were multiple active fibre lines. I moved to KZN only six days ago, and my very first bad experience was this WiFi nightmare. You’re in a new area, you don’t know anyone, and then something like this happens. The only company that finally took the time to investigate the active lines properly was Afrihost. They really looked into the matter and tried to understand what was going on. And finally, one Afrihost agent – after I was VERY angry with them too – figured out exactly what the problem was. He helped me when nobody else could. Even when I was upset and rude out of frustration, he stayed calm, kept apologising (even though it wasn’t his fault), and went out of his way to sort everything out. I honestly appreciate it so much. After days of stress and frustration, my WiFi is finally sorted out. A huge thank you to the Openserve technicians, and to Afrihost’s Maisela and Mthoko — out of all the agents, you were the only two who solved this problem. Mitsol, your service is poor.
Helpful (0)
|Replies (0)TM
Tania M
1 reviews | Active since Jan 2020
12 Dec 2025, 09:42
Poor service from Mitsol
I have never in my life struggled so much just to get WiFi. Everything started when I found out there were more than two active fibre lines at the place where I live. Before I even moved in, someone else (NOT me) placed an order at the wrong address. So when I app**** for WiFi, it created huge confusion because there were already fibre lines under other people’s names and details. I app**** at Afrihost and Axxess because I wasn’t getting any help, and I kept moving from one provider to the next, just trying to get answers. Me signing up with two providers also added to the confusion. I eventually decided to go with Axxess and Mitsol, but from day one the Mitsol manager was rude in the way he spoke to me. I left it, but things only got worse. I spent more than R300 on airtime and data calling different numbers I found on Google, trying to get help, and still nothing. For days I was fighting, wasting airtime, getting frustrated, and getting absolutely no assistance. I spoke to Mitsol, Axxess, Afrihost, and Openserve. I ended up talking to almost 18 agents, and every day each one gave me a different answer. One person says “yes,” the next says “no,” the next tells me to call another number, and when I call, they can’t help. Even agents from the same company gave opposite information. It truly felt like no one communicates with each other. I thought Afrihost would be my worst experience at first, but it was actually Mitsol. They never tried to look into the issue properly. From their side they claim they did, but I saw no effort. They were too quick to blame the other providers and kept telling me they are “just the middle man” who had already done enough. They refused to take it further. On top of that, not a single Afrikaans-speaking agent could help me, which made everything much harder. Their manager was rude when I asked for assistance, and because I was so frustrated, I eventually also became rude. I’m sorry, but after this experience, I will never recommend Mitsol. Mitsol kept saying Openserve was holding the line, but Openserve kept saying they weren’t holding anything. The issue came from the wrong address, the wrong people’s information, and the fact that there were multiple active fibre lines. I moved to KZN only six days ago, and my very first bad experience was this WiFi nightmare. You’re in a new area, you don’t know anyone, and then something like this happens. The only company that finally took the time to investigate the active lines properly was Afrihost. They really looked into the matter and tried to understand what was going on. And finally, one Afrihost agent – after I was VERY angry with them too – figured out exactly what the problem was. He helped me when nobody else could. Even when I was upset and rude out of frustration, he stayed calm, kept apologising (even though it wasn’t his fault), and went out of his way to sort everything out. I honestly appreciate it so much. After days of stress and frustration, my WiFi is finally sorted out. A huge thank you to the Openserve technicians, and to Afrihost’s Maisela and Mthoko — out of all the agents, you were the only two who solved this problem. Mitsol, your service is poor.
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Replies (0)BS
Burton S
1 reviews | Active since Jan 2020
5 Mar 2025, 16:21
Mitsol poor service
On Sunday morning I reported a fault with my internet to Afrihost. Afrihost advised that Mitsol will restore my internet within 24 hours. Online training is part of our income and I pleaded for punctuality. Instead of that, Mitsol has not even responded to Afrihost over 72 hours later. When I begged an Afrihost agent to contact Mitsol, they simply said my device was plugged into a UPS which is a lie. They have not committed to repair their faulty device and won't say when. These 2 companies are an utter failure when it comes to caring and resolving faults. The supervisors have eluded me for 2 straight days and have not wanted to speak to me. I regret joining you.
Helpful (0)
|Replies (0)BS
Burton S
1 reviews | Active since Jan 2020
5 Mar 2025, 16:21
Mitsol poor service
On Sunday morning I reported a fault with my internet to Afrihost. Afrihost advised that Mitsol will restore my internet within 24 hours. Online training is part of our income and I pleaded for punctuality. Instead of that, Mitsol has not even responded to Afrihost over 72 hours later. When I begged an Afrihost agent to contact Mitsol, they simply said my device was plugged into a UPS which is a lie. They have not committed to repair their faulty device and won't say when. These 2 companies are an utter failure when it comes to caring and resolving faults. The supervisors have eluded me for 2 straight days and have not wanted to speak to me. I regret joining you.
0
Replies (0)TM
Tash M
1 reviews | Active since Jan 2020
28 Jun 2024, 12:04
Disgusting Service from Mitsol Admin Team
Urgent: Disappointing Service Experience with Mitsol I am writing to express my profound disappointment with the service I have received from Mitsol. As a client, I expected professionalism, transparency, and prompt communication. Unfortunately, my recent interactions have left me utterly dissatisfied. Allow me to outline the key issues: 1. Contract Confusion Initially, I believed I was on a month-to-month contract, as communicated by your sales representative. However, I later discovered that I am bound by a 12-month contract. This lack of clarity is unacceptable. 2. Admin Inefficiency Megan, the admin representative, failed to address my concerns effectively. Instead of providing assistance, she merely sent me a screenshot of my contract. This dismissive approach reflects poorly on Mitsol's customer service. 3. Suspension Without Explanation After making a payment, my services were suspended without any communication or explanation. As a business owner, I find this lack of follow-up unprofessional and frustrating. 4. Lack of Customer Service Taryn Govender's behavior has been appalling. Her disregard for customer satisfaction is evident. I sincerely hope that the owners or directors are aware of how clients are treated. 5. Technical Team Exception The only bright spot has been your technical team. They are knowledgeable and take the time to assist clients effectively. As a business owner who values honesty, customer service, and decision-making skills, I have never encountered such a lack of respect and interest from a service provider. I had even considered installing Mitsol services at my mother's place, but the lack of responsiveness from your finance team has further cemented my decision. In stark contrast, my experiences with Vox and Telkom have been significantly better. Their professionalism and commitment to client satisfaction stand out. I implore Mitsol to rectify these issues promptly. As a paying client, I deserve better treatment. If this situation persists, I will have no choice but to terminate my contract and seek alternative service providers. I trust that you will take my concerns seriously and address them promptly. Your reputation is at stake, and I hope Mitsol can regain my trust. Sincerely, Natashia Govender (Client, Mitsol)
Helpful (0)
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Tash M
1 reviews | Active since Jan 2020
28 Jun 2024, 12:04
Disgusting Service from Mitsol Admin Team
Urgent: Disappointing Service Experience with Mitsol I am writing to express my profound disappointment with the service I have received from Mitsol. As a client, I expected professionalism, transparency, and prompt communication. Unfortunately, my recent interactions have left me utterly dissatisfied. Allow me to outline the key issues: 1. Contract Confusion Initially, I believed I was on a month-to-month contract, as communicated by your sales representative. However, I later discovered that I am bound by a 12-month contract. This lack of clarity is unacceptable. 2. Admin Inefficiency Megan, the admin representative, failed to address my concerns effectively. Instead of providing assistance, she merely sent me a screenshot of my contract. This dismissive approach reflects poorly on Mitsol's customer service. 3. Suspension Without Explanation After making a payment, my services were suspended without any communication or explanation. As a business owner, I find this lack of follow-up unprofessional and frustrating. 4. Lack of Customer Service Taryn Govender's behavior has been appalling. Her disregard for customer satisfaction is evident. I sincerely hope that the owners or directors are aware of how clients are treated. 5. Technical Team Exception The only bright spot has been your technical team. They are knowledgeable and take the time to assist clients effectively. As a business owner who values honesty, customer service, and decision-making skills, I have never encountered such a lack of respect and interest from a service provider. I had even considered installing Mitsol services at my mother's place, but the lack of responsiveness from your finance team has further cemented my decision. In stark contrast, my experiences with Vox and Telkom have been significantly better. Their professionalism and commitment to client satisfaction stand out. I implore Mitsol to rectify these issues promptly. As a paying client, I deserve better treatment. If this situation persists, I will have no choice but to terminate my contract and seek alternative service providers. I trust that you will take my concerns seriously and address them promptly. Your reputation is at stake, and I hope Mitsol can regain my trust. Sincerely, Natashia Govender (Client, Mitsol)
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Replies (0)MP
Martie P
1 reviews | Active since Jan 2020
8 Jun 2024, 15:10
Poor Services
New installation. Debt order from Mitsol side was implemented or deducted. I made immediate payment. Services was suspended. It is weekend. No one to assist me. I have guest in my Unit. Unacceptable. I getting bad reviews.
Helpful (0)
|Replies (0)MP
Martie P
1 reviews | Active since Jan 2020
8 Jun 2024, 15:10
Poor Services
New installation. Debt order from Mitsol side was implemented or deducted. I made immediate payment. Services was suspended. It is weekend. No one to assist me. I have guest in my Unit. Unacceptable. I getting bad reviews.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Feb 2024, 11:58
Mitsol bad service
I am really unhappy with how mitsol treats their clients. I have been with them just under a year using a wireless router, everything was working and my internet was next to perfect.. Since December 2023 it's been getting worse and worse. Firstly you have to email or call in which to me is unnecessary being the year 2024, why aren't there more options for communication. Secondly I'm told well if someone close by has gotten internet then it will make my internet unsteady because it's wireless. This makes no sense to me. I was also told that my internet would be bad without a wire??? I asked how to improve this and they can't.. This just doesn't add up.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
9 Feb 2024, 11:58
Mitsol bad service
I am really unhappy with how mitsol treats their clients. I have been with them just under a year using a wireless router, everything was working and my internet was next to perfect.. Since December 2023 it's been getting worse and worse. Firstly you have to email or call in which to me is unnecessary being the year 2024, why aren't there more options for communication. Secondly I'm told well if someone close by has gotten internet then it will make my internet unsteady because it's wireless. This makes no sense to me. I was also told that my internet would be bad without a wire??? I asked how to improve this and they can't.. This just doesn't add up.
0
Replies (0)CC
Cherie C
1 reviews | Active since Jan 2020
9 Oct 2023, 14:25
Mitsol - too busy for clients
At 1pm today I let Mitsol know that there was a fault... I was working and it went off 😭 I was asked to send a photo of the router and then hears nothing more. I called the help centre at 4pm and the guy said their teams wil be booked for the night. It's actually not acceptable, I have work to do and now I cannot. Not okay Mitsol, pls sort it out. Thank you
Helpful (0)
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Cherie C
1 reviews | Active since Jan 2020
9 Oct 2023, 14:25
Mitsol - too busy for clients
At 1pm today I let Mitsol know that there was a fault... I was working and it went off 😭 I was asked to send a photo of the router and then hears nothing more. I called the help centre at 4pm and the guy said their teams wil be booked for the night. It's actually not acceptable, I have work to do and now I cannot. Not okay Mitsol, pls sort it out. Thank you
0
Replies (0)