CC
Cherie C
Active since Jul 2016
36
Reviews
0
Industries
Reviews
36 reviews7 months ago
Metrofibre and Afrihost MESSING me around!!!
I cannot believe that it has taken over a week to move a line from 1 x property to another. I cancelled with Afrihost on Friday, 29th August. I then ordered a new line change to my new address that same day with Afrihost for Metrofibre, I have had ZERO correspondence from MetroFibre, nothing from Afrihost except that they have marked the order as urgent, and only when I contact them, otherwise, I get zero correspondence. I am appauled and disappinted at the same time that Metrofibre can be so blasay and so unprofessional. I hope to be able to work from home this month still. Hugely disappointing.. and I don't want to say it's because it's the KZN mentality, but i'm beginning to think it might be :(
53 replies
12 months ago
DON'T USE BOOKING.COM FOR FLIGHTS!!
I am appalled to say the least with the incompetence of this company and the shady way they do business. On Friday the 25th April 2025 I was comparing prices on 1) Fly Safair, Lift & Booking.com comes up on the search, which I did not realise when I clicked for the FlySafair flight search. I clicked through to see if there is a place to add a voucher as I had a FlySafair voucher, I didn't see anything and then proceeded to continue iwth the Lift flight as it was about R400 cheaper than FlySafair (I thought I was booking with FlySafair directly). I then logged into my bank to approve Lifts flight details. I had about 30 mins prior taken antibiotics as I'm going to JHB from DBN for a procdure, hence looking for flight options. Lone behold, somehow I had approved 2 x transactions, booking.com have my bank details saved SOMEHOW, (I never save them) I had booked room through them last year, so with that, I didn't get an sms from my bank to say it was paid NOTHING. Which really made this seem to fishy to me. It was my error for approving it and not realising it was 2 x seperate amounts, I thought the first confirmation didn't work, so had to do it again :( This is when my nightmare started with them. I got online straight away and got hold of an agent who was very efficient, I said that I had booked in error not realising it was through a 3rd party please could they cancel and refund me my money!! This was at 4:25pm. 25 mintues after I had made the booking. I said I only want it canclled if I can get a cash refund. The lady kept gong away, then coming back to say she will see what she can do. She then proceeded to come back and tell me that it can only be cancelled for a voucher from them. I said I do not want a voucher, I want my money back, it's literlaly 20 minutes after making the booking. She once again goes away to say that she will see what she can do. At exactly 4:34pm I receive an sms to say that my flight booking is canclled. The lady comes back on and says that there's no way it can be canclled for a cash refund as FlySafair do not do refunds. She did not confirm that she had canceleld the booking so I though that it was still valid. After logging off, I checked the sms again and I realised that it was definately cancelled. So I logged back in and spoke to another agent. I told him that I did not give permission to cancel that flight??? He kept going away and coming back saying that someone will call me. I could smell a rat straight away because this is their MO to make sure people lose money and they hook them by giving them a voucher. I didn't want to cancel my Lift booking in case the FlySafair flight couldn't be reinstated. I finally get a call on Saturday late afternoon, the man who was not great at speaking english said that they can reinstate the flight for me. Bearing in mind, this flight that I looked at and didn't want to confirm was R1076 because I chose a seat out of interest to see the final price. I asked him to send me an email confirming this and all the details. It said they cannot guarantee my seat I booked (even though I paid for it) then I see further down that I will only receive a voucher for R495 so I lose almost half the money to a company that were so *********** and the lady who canceled my booking, i'm sure had and saw no consequences. Taking almost half the booking because I booked in error is DISGUSTING! I will NEVER use you again and will NEVER make this mistake again.
0 replies
15 months ago
Totota Ballito | Arrogant
I went to visit Toyota Ballito on the 26th November 2024, I have had my demo model Toyota Vitz XR for 1 x year and I work from home, so do not drive the vehicle, accept around and about. I noticed some rust bubbling out around the windscreen and along the side of the windscreen. Toyota said they will get accessors out and then call me, however not explaining the process. So i collect the car, and they then proceed to tell me that it looks like it's MY fault and that it's stone chips. Rust bubbles is MY fault. I actually wanted to smack the guy because I hardly use the car. Still to this day, i have heard nothing from them, and i'm assuming i'm not going to hear from Toyota at all because the accesors didn't even have the decency to call me to ask me if I drive the vehicle all day every day or anything. This is one of the reasons I didn't want Toyota, I find the drivers and the brand is so damn arrogant and now apparently a bad paint job on a car that was on special is now my fault :( Very disappointed and this will definately be the first and last Toyota I'll ever drive if this is the treatment I get. and the type of car that is produced.
53 replies
17 months ago
TERRIBLE EXPERIENCE AT VODACOM BALLITO JUNXION
I am hugely disappointed in the store in Ballito. I knew that I could upgrade over November as I've done so every year for the last 6 in November. I literally went there 4 times and each time, I was advised I could get a Samsung, not the one I wanted but it was an upgrade to what I had nonetheless... I went in on Thursday the 28th, to be told to come back the 29th Black Friday because then I would get a great gift and then the contract can be finalised. I go in today, and boom, an issue, I was at the store for 3 hours, this is due to an error as Vodacom haven't done an updated credit check in over 6 years, so they have historical credit information, so they say I don't have a good credit score, which is not true, the past 3 years have been perfect and my score is almost in the 700. The manager at the Ballito store, didn't even flinch and just told the sales rep, "see what she can qualify for and that's it." So I sent them my credit score and credit portfolio and still the manager refused to help in anyway. I went to MTN and they offered me a great deal, BUT, I realised that my contract only expires in April 2025. I went back to Vodacom and the manager simply said, she should go to MTN because we cannot help her. I am appalled to say the least about the shocking service from the manager who is a lady and I really don't believe she should run a store like this as she is giving Vodacom such a TERRIBLE name! At least the lady at cancellations said she will see if she can ask her manager to please review and update my credit score so that I can qualify for a decent phone for my business. So waiting for Black Friday didn't serve me and I have honestly lost all hope in Vodacom. Like most business in South Africa, you're just a number!!! I will NEVER support the Ballito store again, despite living in Ballito, I'd much rather travel to Gateway and support them.
112 replies
20 months ago
Tigers Milk Ballito, I WILL NEVER SUPPORT YOU AGAIN - ARROGANT as hell
I was highly disappointed at the arrogance of the Ballito branch. We booked a table for 18 people outside for Friday, 16th August 24... as it was my daughter's 20th Birthday. More than 18 arrived and obviously spent money. We were told we could only have 3 x balloons, then when I arrived I asked what they will give her for her birthday, despite me asking numerous times, including the Manager, I was basically laughed at and we left without her getting anything. Let me tell you soemthing Balito, I will not support you again despite my living in Ballito, and also, your arrogance is going to work against you. I did my daughters 18th Birthday at the Bryanston Tigers Milk and they gave me free range to do what I liked as long as it didn't infringe on anyone elses space, they were happy. And they went out of their way to be amazing. Ballito, you should maybe speak to Bryanston and decide why you're in business. I am appalled actually and it's super sad that a small town like this can be so arrogant.
0 replies
25 months ago
Thank You Afrihost!! Turnaround time of 24 hours, and just before a long weekend!
I recently moved into a new unit, the cable and fibre box was rolled up on the floor. I thought the worst & thougth the fragile yellow cable wouldn't have lasted that onslaught of whoever did that. I put out a complaint to Openserve on X, as they are the fibre provider who did the installation! It wasn't even 8 hours later, I had a gentleman by the name of Pagel Naidoo call me & ask if he could come to the unit as he wants to sort out the box and cable. Not only did they mount it, test the line but they also repaired an issue with the line outside running to the unit. Thank you for assisting as having my own little business, it really was something I needed sorted out urgenly! Afrihost, got he order sorted within 24 hours, I was so impressed with both service providers. I had lost faith and hope in our service industry in SA, but now it is restored. Thank you Sandile from Afrihost and Thank you Pagel from Fortel, who are contracted to Openserve. You guys ALL ROCK!!!
0 replies
25 months ago
Thank YOU Openserve!!
I recently moved into a new unit, the cable and fibre box was rolled up on the floor. I thought the worst & thougth the fragile yellow cable wouldn't have lasted that onslaught of whoever did that. I put out a complaint to Openserve on X, as they are the fibre provider who did the installation! It wasn't even 8 hours later, I had a gentleman by the name of Pagel Naidoo call me & ask if he could come to the unit as he wants to sort out the box and cable. Not only did they mount it, test the line but they also repaired an issue with the line outside running to the unit. Thank you for assisting as having my own little business, it really was something I needed sorted out urgenly! Afrihost, got he order sorted within 24 hours, I was so impressed with both service providers. I had lost faith and hope in our service industry in SA, but now it is restored. Thank you Sandile from Afrihost and Thank you Pagel from Fortel, who are contracted to Openserve. You guys ALL ROCK!!!
0 replies
29 months ago
Disgusting - Home Affairs at Kensington Durban North
Nedbank Kensington in Durban North, you've made a HUGE mistake allowing Home Affairs to rent space from you!! Hoping that YOU will maybe get to the bottom of this. The lady who works for home affairs saw a friend of mine today whom I helped to do their application for, made the payment online through a Nedbank account and when they arrived there with their 2 x kids after taking a day off work, they said they cannot help them unless they pay again!!! What on earth is that all about????? Already Home Affairs penalises people who apply for their passports in advance but charges them double, now they open a new branch, and BOOM, charging double for NOTHING!!!! I really do hope that Claire will be refunded her money back that was paid online! Disgusting Home Affairs at Nedbank Kensignton, Durban North. You are affiliated and should also be accountable. The lady who was so rude and said she would not help them unless they paid double is ZAH DLAMINI!! Your service skills require serious attention. You have given Nedbank Kensington Durban North a shocking name!!
0 replies
31 months ago
Mitsol - too busy for clients
At 1pm today I let Mitsol know that there was a fault... I was working and it went off 😭 I was asked to send a photo of the router and then hears nothing more. I called the help centre at 4pm and the guy said their teams wil be booked for the night. It's actually not acceptable, I have work to do and now I cannot. Not okay Mitsol, pls sort it out. Thank you
131 replies
33 months ago
YDE Cresta Manager Outstanding
I had the most wonderful experience with a star manager at YDE Cresta, Manana Qai. She helped me secure a dress for my daughter's matrix dance and it wasn't even in her store. She secured and had the dress sent from YDE Sandton and still had it delivered within 4 days, even though, this is kot normal practice. You went beyond the call of duty and service and am so grateful. She also kept me updated via WhatsApp on the delivery process. You are a super 🌟. Thank you Manana 🙏🙏
0 replies
Review Distribution
5 Star
8 (22.22222222222222%)
4 Star
2 (5.555555555555555%)
3 Star
1 (2.7777777777777777%)
2 Star
2 (5.555555555555555%)
1 Star
23 (63.888888888888886%)