RD
Rezelle D
Active since Mar 2025
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Budget tents - Wave Tents (SAME COMPANY)
WAVE TENTS AND BUDGET TENTS BASED IN CAPE TOWN ARE ****MERS. DO NOT MAKE USE OF THIS BUSINESS. THEY USE TO GO BY WAVE TENTS AND HAVE SINCE CHANGED THEIR BUSINESS DETAILS TO BUDGET TENTS. THEY ARE ****MERS. THEY ASK FOR DEPOSITS AND DON'T ROCK UP ON THE DAY OF YOUR EVENT. THEY ARE UNRELIABLE AND THEY ARE ****MERS!!!!!!!!!!!!!!!!! WAVE TENTS AND BUDGET TENTS IS THE EXACT SAME COMPANY DON'T FALL FOR THEM.
0 replies
4 months ago
WAVE TENTS BASED IN EPPING CAPE TOWN ARE ****MERS!!!!!!!!!!!!!!
I have been ****med by this company. Booked them in September for an event in DECEMBER. They require 50% deposit to secure date of event. Which was paid. I told them I am afraid of being ****med and asked them to provide references, I called the references and were told that they are reliable. Based on the references I went with them in good faith. I stayed in constant communication with them to remind them of my date which they acknowledged. They were supposed to drop off a day before the event ad collect a day after. The day BEFORE (8AM) they confirmed drop off at 4:30pm they never pitched. NO COMMUNICATION AFTER THAT AND THEN I WAS BLOCKED. R1400 GONE. DO NOT USE THIS COMPANY!!! THEY DON'T DESERVE A RATING FROM ME.
0 replies
6 months ago
Customer service
Thank you Rubain for your excellent service. Your willingness to assist is much appreciated.
53 replies
13 months ago
TELKOM BILLING - SUSPENDED LINE
Hello Peter In December 2024 my account was Debited by Telkom without my authorization for an earlier payment as my salary date remained the same for December 2024, which was the last day of the month. 23 December 2024 Telkom attempted to deduct which resulted to a non-payment of my contractual agreement therefor incurring bank charges for a failed debit order. End of December no payments were deducted as stipulated in my contract. On the 24 January 2025 Telkom attempted to deduct again despite my contract details clearly stating that payments should be deducted on the last day of the month. Once again this was flagged as a non payment status with bank charges been deducted. 31 January 2025 Telkom deducted two payments from my account. When I called the call centre I was told my payments were not reflecting on their end and that I needed to wait 7 days before my line would be unsuspended. I questioned why my acxount was being deducted prematurely and could not be given an explanation. I waited 7 days for my line to unsuspended. Bare in mind my phone would not function unless it was connected to Wi-Fi or Mobile Hotspot. February 2025 I found myself in the exact same position where my account was being debited prematurely (25 Feb) with added bank charges for failed Debit order and then they Debited again on the 28 February successfully. I immediately called Telkom and was told they cannot give me an answer as to why they are not deducting on the stipulated Debit order date. I was told my bank charges will not be reversed and my line will take 7 days to be unsuspended. I asked to speak to a manager who refused to take my call BUT I was promised that my call would be escalated and my line would be unblocked. Monday - Friday (03-07 March 2025) numerous calls to Telkom requesting assistance each consultant less eager to assist and get this resolved. Even though my payments were deducted on Friday 28, my payments were not reflecting on their end. I have obtained email addresses from some of the consultants that have dealt with my query and I have sent mails requesting some kind of feedback. Despite my constant efforts (multiple email follows up and endless calls) I have not once received and acknowledgement from anyone in my CC list. I had attached my proof of payments and email trails to no avail. Nobody responds. Each consultant I have spoken to promises to escalate the matter but my phone line has remained suspended. The problem occured by Telkom prematurely debiting my account and then flagging my account as "Arrears" and every consultant that I have dealt with has not updated the system by raising this important factor that my salary date is the last day of the month and debiting my account on random dates will keep me in this constant cycle of them suspending my line. I have also questioned why the Customer Service voice prompt regarding my account states last payment received was "23 December 2024" - could not get an answer as to why the system has not been updated or why it cannot give me a more accurate account statement. As a long standing customer, I am profoundly disappointed by Telkom's apparent disregard for customer satisfaction and the urgency of resolving this matter. My line remains suspended. I am due for an upgrade and at this point I feel like canceling my lines and taking my business else where as Customer service & Keeping Clients Happy and Satisfied is clearly not on their list of priorities.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)