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Nkosingiphile D
Active since Mar 2025
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2 reviews10 months ago
Formal Complaint – Unpaid Security Deposit and Miscommunication Regarding Lease Termination Tygerberg Flat unit 811
On the month of April, I received an official termination of lease communication from one of your agents, stating that the landlord had cancelled services and instructed me to vacate the premises. In compliance with this notice, I vacated the unit promptly and in good faith. Despite my cooperation, I experienced the following issues: 1. Lack of Communication – After vacating, I reached out to your agent via email for clarity on the process regarding my deposit. It took over two weeks to receive a response. 2. Conflicting Information – I was subsequently referred to another individual, who then claimed I still occupy the unit — despite clear instructions from your office to vacate and evidence that I had done so. 3. Unjustified Delays – To date, I have not received my security deposit, nor have I been given a timeline or explanation for this delay. We are now approaching the end of June, and the matter remains unresolved. I am therefore left with no option but to pursue the matter further. Please be advised that: I will be submitting a formal complaint to the Property Practitioners Regulatory Authority (PPRA) and, If necessary, I will pursue legal recourse through the Rental Housing Tribunal or Small Claims Court.
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