Active since Mar 2025
After some 25 years I have cancelled a policy with Liberty and following that for the first time in 25 years some consultant calls me to try and offer alternatives. Then seemingly operating on the New Testament Principle of the left Hand not knowing what the Right hand is doing, they merrily keep on deducting premiums for a cancelled policy. Getting this money repaid takes several days before an encompassing form is sent to me, similar to all the forms I had to complete to get the policy cancelled. Just be very aware of the incompetence of the Admin side of this organisation, they do not seem to have any internal coordinating capabilities and seems to work in near geological time.
I have been a Standard bank customer since 1991 and have become used to deteriorating client service over time. But this morning I have had the most friendly, efficient service from Danessa Williams at the Forex department of the Menlyn Branch of Standard Bank. It was a very pleasant experience and I trust that Management will take notice of the excellent standard of service that Danessa delivers and show appropriate appreciation.
On 10 July 2025 we had to travel to Cape Town for a lunch date. My wife, a 1950 model that was in a wheelchair after a knee replacement, was accommodated to the extent that a special elevated vehicle was arranged at OR Tambo to enter the aircraft via the door behind the ****pit. Similarly at the Cape Town Airport we were whisked through formalities. On reaching O R Tambo the wheelchair was waiting for her. Thank you Lyft for superb service from our favourite airline.
After canceling my account with Netstar with immediate effect on 9 December 2024 I am still being billed for a non existing service. Whilst their call center staff are very good at playing pass the call, there is no way to talk to a knowledgeable person about the situation. If Netstar cannot even trace a customer account, how the hell will the be able to trace a ****** vehicle!
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