Charmaine F

Don't keep to their own rules

Due to unforseen cirmcumstances I fell behind on premium payments, i received a letter with a due date and amount, I made full payment on the due date, thereafter Brightrock still took a premium the following month and then 4 days later cancelled my policy. They now refuse to reinstate without medical underwritng even after staff informed me the policy had been cancelled by accident. I met their requirements but they don't stick to their word or procedures. Terrible service.