KP
Kailash P
Active since Mar 2025
2
Reviews
0
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Reviews
2 reviews9 months ago
FlightNetwork Hidden Costs not Disclosed
South Africans, and potentially anyone else not booking from Canada or US, please be careful. All currency exchange fees and other charges are not disclosed when booking the flight. I used skyscanner to search for a local flight, selected the flightnetwork price as it was the cheapest, and finalised booking. When adding my card, and requesting final payment it gave me a Visa card fee associated with the transaction. One does not normally pay a Visa or mastercard fee when your card is debited for payments. I went along with this, but this card fee was 12% of the total booking cost which is a fair amount. I should have gone back and checked immediately why this was being charged, essentially I paid more for the flight with this fee, so in the end flightnetwork was not the cheapest option presented. Then lo behold, about 3 days later, I see an international fee cost on my bank statement, and upon researching realised this was a Canadian company and not a local provider. Only select local and compare the prices. Flightnetwork did not disclose the currency conversion cost that you will pay, this automatically debits off your bank account a few days later so they do not include this in the flight cost. All in all, it ended up with flightnetwork being the more expesive option to book.
0 replies
13 months ago
Ebucks Rewards Incorrect
I've logged two complaints with FNB ref 3476856 & 3485636. It's been weeks with no attempt from anyone at FNB to contact me. I got one call which was missed, but no attempt to try again and no interest in customer service to full resolution. I get emails from an automated email box, which I cannot reply to. I have tried secure chat which is conceivably the most ill-equipped chat to get any resolution, response times 3-5 minute per query. Shocking and disappointing. I have given examples of Ebucks earned being incorrect as well as not receiving the required reward level. On one query the response from the ebucks agent is that they have determined I did not pay a bill via the app (EasyPay and Pay@ bills via the FNB APP), yet this is the only way I pay the Bill specifically to get the reward level. Clearly, FNB has no traceability in its transactions as this determination of what method I used to conduct a bill payment is incorrect. Yet again, the response comes from an unattended mailbox, impossible to reach anyone to take it up and to get further resolution. Shocking service, FNB service has declined in the last few years, especially in the last 2 years...what is going on?
53 replies
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