UK
Unakho K
Active since Mar 2025
2
Reviews
0
Industries
Reviews
2 reviews8 months ago
Poor Customer Service both in-store and online
Poor customer services and doesn’t follow their own return policy
53 replies
13 months ago
Poor customer service
I am writing to express my disappointment and frustration with the consistently poor customer service my family and I have received from Ronnies Motor Mercedes Benz dealership. On multiple occasions, we have experienced subpar treatment from consultants, characterized by a lack of communication, unprofessional attitude, and disregard for customer needs. Specifically, we have had two instances where we had to threaten to escalate the matter in order to retrieve our vehicle after servicing. This is unacceptable and indicates a systemic issue with customer care at your dealership. Our most recent experience on the 20th of March 2025 it was particularly disappointing. We dropped off our vehicle at 7:00 am for a scheduled service and were not provided with a clear estimate of the completion time. Despite traveling over 100 km to reach your dealership, we were given the excuse that service was provided on a "first-come, first-served" basis. We did not receive our vehicle until 5:00 pm, which caused significant inconvenience to my parents. Furthermore, we have experienced a lack of transparency and communication regarding quotes and warranties. Consultants have failed to provide clear explanations and updates, leaving us feeling undermined and undervalued as customers. In light of these experiences, I urge you to take immediate action to address the systemic issues within your customer service department. As a well-known brand, I expect a higher standard of service and care for your customers.
0 replies
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1 Star
2 (100%)