WP
Wayne P
Active since Mar 2025
3
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0
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Reviews
3 reviews1 month ago
All joy ****** by Teljoy
On 4 March this year I resorted to social media being Hello Peter because for more than a year I have been paying R500 each month for a double bed that is if absolutely disgusting quality. After just over a year, the springs and wires have surfaced and my Wife and I first found a spot in the hollows between the wires and we resorted to flipping the one side only materass over to make things better. We have sent emails, gone onto the website and even withheld payment to get a response, but only then to be told that we cannot be helped because our payment is behind. On 4 March this year I wrote Hello Peter and the response was that blah blah blah and that a senior consultant would contact us shortly. This never happened, so I wrote Hello Peter again, and again, some blah blah blah and no contact, eleven days later. Bravo 👏🏻👏🏻👏🏻👏🏻 Teljoy gives one no joy, robs one of monthly instalments, deserved sleep and other joy. Teljoy, you even suck at apologising. I want my money back!!!!!!
53 replies
1 month ago
No joy from Teljoy, only wasted nights on expensive ******* beds
I acquired a double bed about 2 and half years ago and this bed has given my wife and I endless bad nights and back aches. Neither my Wife or myself are overweight, yet the bed springs are just under the surface. I have been trying to communicate this to Teljoy for more than a year already, but to no avail. No response to phone calls, mails or online complaints. Best part is that I have withheld monthly payments for them to call me promptly for arrears, then they say that there is nothing that they can do until my account is up to date. I am now fed up and Teljoy may return my monthly money wasted on their ******* and remove their double bed promptly!! I would strongly discourage good people doing business with this bunch
159 replies
12 months ago
You make me sick
On 13 December 2024 I had a lightening event and besides the gate motors and floodlights and a few other things, I ran out of water and then realized that this was too big to handle without claiming from my insurer. After trying to sort out my Borehole motor ( our only source of water, we have no municipal water) without success, I logged a claim on 21 December 2024. Palesa from Standard Bank insurance call centre attended and said that a service provider would attend by 09:00 on Monday 23 December. Monday came and after 09:00 I called again and it was rescheduled for later on the same day but again, nobody arrived or called.A working day wasted. The week went by and calls were made and ignored and I sat without water or lights or working gate motors. I live on a small holding out if town and there is little to protect my family. Borehole service providers were not available and eventually electrician service providers were appointed but all made arrangements and didn't show up, then their phones would conveniently be turned off so I couldn't follow up or find out where they were or why they didn't show up. Palesa from Standard Bank insurance then told me to find my own service provider which I did. It should be understood that I don't have money for a borehole motor and pump and that is why I needed to claim. I needed help, we had no water. It was put into my hands to find some good Samaritan to help with my water issue and wait for payment from a stranger. I found Drift Pumps and they were good hearted enough to put expensive equipment down my borehole on 24 December, Christmas Eve, on the promise of payment from a stranger as soon as the insurer pays. Thank you Gerhard Buys from Drift Pumps, you are truly a decent person, God bless you Sir!!! In the meanwhile, Tseko electrical made and broke arrangements since 31 December and after again not honouring an arrangement on 6 January, Tseko eventually responded at 20:49 asking me to send them pictures of the damaged items so they could do their report based on that. These would have been pictures of my gate motors, garden and flood lights, my routers etc. I had time to think about it and decided that their assessment should be based on their findings and not a bunch of pictures I sent and I communicated this to him the next morning and he came later to assess. I pointed out the gate motors, the Sherlo 6amp power pack with an 18amp Gel battery, the electric fence energizer was still fine, I showed him all the floodlights, the garden lights. The day night switches, the borehole controller and where the routers all were, I then left him alone to get on with his assessment. Without any updates or communication, I called Tseko to find out what is happening after more than a week without security and they then let me know they would be attending on 14 January. I told them to be here by 09:00 and to be punctual. They arrived much later the same morning. Their appearance was unkempt and shoddy, there was no order or communication re the timeline and no decent explanation why again they were not punctual. All the same, they reassured me that all would be done and settled within that same day. My fear was that I would lose yet another day's work for unkept commitments. A bit later, another dilapidated vehicle arrived and they were going to do the gate motors. The entire lot of them were detached, shoddy , their trousers hanging too low reflected everything from behaviour to work ethic and eventually the quality of the installation, disgusting and embarrassing in my opinion. Closer to 15:00 the same afternoon, they started standing around and upon asking, they answered my question as to the progress that they want their excess. Based on what I already observed, I told them that the installation is incomplete and unacceptable. The garden lights were not working, the power pack on the outside gate motor wasn't replaced, the routers were not sorted out, the floodlights were **********ly installed, and there was no borehole controller. They responded that they were quickly going to town to fetch the stock to complete the installation and left. That was the last I saw of them. At 15:07 I received an SMS from the insurer stating that the electrician has completed their installation and that I should rate them.. My answer was as follows: 'Your service provider has not been punctual. On numerous occasions arrangements were made and not met. The assessment was eventually done and I had to enquire on my claim a week later, no communication. Not all items assessed were installed and those installed are sub standard, the installation is also appalling. As several times before I would be given a commitment and when this service provider would not show up then the phone would conveniently be turned off or ignored (today again). It has been the best part of a month so far that I have had no security, I went for near 2 weeks without water, I have been messed around and now I sit with a half done installation and insolent behaviour from your service provider. I have every intention to take this to the highest level, I am truly disgusted with this completely appalling service. I am by absolutely no means put back in the same position I was before this insured incident and I resent this form of behaviour or treatment.' I discovered that the inside gate motor was not working outside decent range with my Sherlo remotes and I then saw that the receiver aerial was broken off, I also noticed how shoddy the wiring was. Later that same evening, the outside gate motor gave trouble and I tried to get hold of the service provider to attend but to no avail. I had to sort it all myself, adjust the motor height to engage the toothrack properly, neaten up the wiring and repair my Sherlo receiver. The next morning I spoke to this same Tseko owner and we agreed that he come and have a look for himself what all the issues are and then remove the entire lot, we agreed that he would be at my residence at 18:00 that same evening, he didn't show up. After failing to resolve this issue, I logged a complaint with Standard Bank insurance and expected communication within a day or two as per their protocol, again nothing beside that I would receive a call from an internal auditor, but then again, nothing. Eventually, on 31 March I received a call from Paseka, who was appointed to audit this entire claim. We discussed issues and within an hour, he was at my place. Expecting Paseka's arrival, I contacted Mr Gerhard Buys from Drift Pumps to come immediately so that he could communicate first hand with Paseka and also to see that I wasn't lying to him about the delay with his payment of about R20000 ballpark, I add that at this time, Mr Buys had already been waiting for more than 3 months without any payment. Paseka first spoke to Mr Buys and agreed that given that Standard Bank insurance couldn't help with my water issue, that he should have been made a priority. Paseka reassured Mr Buys that he would ensure that the insurer pays him the full invoice amount by the Friday of that very same week. Mr Buys had already sent me an email before Paseka called and came to please arrange access to my property as his intended to remove his equipment due to non payment. Mr Buys agreed to be patient a while longer based on what Paseka told him. Paseka then walked and discussed the remaining issues as we went along and agreed that the installation done by Tseko electrical is disgusting and he agreed that they should remove the entire lot and be dealt with later. Be spent a good deal of time discussing issues with my Wife and I, and agreed that my Evotel fibre invoice should be paid by the insurer but that my other routers are not fixtures and will not be covered. That is understandable. That Friday came and went and no payment was made to Mr Buys. On 14 April I received and email from Mr Buys, he informed me to allow him access to my property on Wednesday 16 April to remove the installed equipment. We have again been sitting without water since then, two weeks tomorrow. A basic human right. No flushing toilet Brushing teeth is an issue Laundry . Tenants have left without paying because of this, so loss of income critical towards my Bond repayment I have resorted to using my swimming pool water, exposing the top part of my Marbelite to drying and subsequently cracking Upon eventually filling my water tanks hopefully one day soon, all the sediment in my tanks will be dislodged from the first water splashing it loose and clog up all my taps, washing machine filters, etc. Consider the logistics and costs in attaining water otherwise. Costly, unaffordable. Regardless of all done and attempted, Standard Bank insurance dropped the ball yet again, no water or sanitation for another two weeks and counting, including the Easter weekend. Bravo. On Friday last (25 April), my Wife tried to intervene and she broke down emotionally. I took over the call and got a commitment from Martha, the call centre supervisor per email that she would be in contact with me before the end of that same working day. Well done Martha, Bravo! I resent you for what you and your team are emotionally doing to my precious Wife, this is sickening!!! Paseka, the auditor, you are the only one in my opinion that is punctual, reasonable, has technical understanding and who has not dropped the ball, I thank you Sir. As for your service providers and the rest, you make me sick!
58 replies
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