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Vijay K
Active since Apr 2025
2
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2 reviews2 months ago
Ongoing Unresolved Complaint – TCL TV Purchased from Game (Mall of Africa)
I purchased a TCL television from Game (Mall of Africa), which has unfortunately been plagued with serious screen resolution and performance issues. This matter was formally reported to Game Customer Support / “Web Support” on 02 March 2026, yet to date, it remains unresolved. While the product itself is defective, the most frustrating aspect has been the complete lack of effective after-sales support. After logging a service request, I experienced significant delays with little to no communication. When a technician was eventually assigned, they were unable to properly diagnose or resolve the issue. Furthermore, their conduct was unprofessional and included inappropriate remarks, which is unacceptable. My attempts to escalate the matter have yielded no results. There has been no accountability from Game, no sense of urgency, and no clearly defined resolution process. It appears that once a product is sold, customer support becomes non-existent. To make matters worse, I have submitted multiple follow-ups, including video evidence of the fault, yet I have received no response for approximately five business days. In terms of the Consumer Protection Act (CPA), I am entitled to receive goods that are of good quality, in good working order, and free of defects (Section 55). Where goods fail to meet these standards, Section 56 provides for an imp**** warranty of quality within six months of purchase, entitling me to a repair, replacement, or refund at my election. Given the ongoing defects and unsuccessful attempts to resolve this matter, I hereby request that Game honour its obligations under the CPA and provide a suitable resolution without further delay. Key Concerns: Ongoing product defect (screen resolution and performance issues) Delayed responses and lack of communication Unprofessional conduct from the assigned technician No proper escalation or resolution process Complete lack of response despite recent follow-ups and supporting evidence This has been an extremely frustrating and disappointing experience. Based on this, I would strongly caution others before purchasing from Game, as the after-sales support has been severely lacking. I now expect urgent intervention and a clear resolution to this matter. Unhappy Customer
5 replies
3 months ago
TCL Shocking After-Sales Service & Poor Product Quality – Not Recommended
I regret purchasing a TCL television due to the extremely poor after-sales service and unresolved product issues. TV has had serious screen resolution and performance problems. However, the most frustrating part has been trying to get this resolved. After logging a service request, I experienced long delays with little to no communication. When a technician was finally assigned, they were unable to properly diagnose or fix the issue and conducted themselves in an unprofessional manner, including making inappropriate remarks. Attempts to escalate the matter have gone nowhere—no accountability, no urgency, and no clear resolution process. It feels like once the product is sold, customer support becomes non-existent. Key Issues: Poor screen quality and performance Delayed responses and lack of communication *********** and unprofessional technician No proper escalation or resolution process This has been an incredibly frustrating experience. Based on this, I would strongly caution others before purchasing a TCL product. After-sales service is just as important as the product itself—and in this case, it has been completely unacceptable. PLEASE PURCHASE A KNOWN BRAND LIKE SAMSUNG AND HI-SENSE JUST AS AN EXAMPLE AND STAY AWAY FROM TCL AT ALL COSTS. DON'T BE FOOLED LIKE ME IN THE IMMATERIAL R1K SAVINGS.
0 replies
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