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Bradley B
Active since Apr 2025
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2 reviews11 months ago
Ecoflow's poor after sales backup of a substandard product - Ecoflow River Pro Power Station
We puchased an Ecoflow River Pro Power Station in March 2023 for R12,999.00. It was a 720Wh machine with a Lithium Ion battery but for some reason only came with a one year warranty instead of a two year warranty like some of their other machines. It was used to provide backup power to a computer during load shedding in 2023 for a year until load shedding was suspended on 26 Mar 2024. Later in 2024 it stopped working completely and because it was now out of warranty we were advised to send it to their repair agents CSA Brands. CSA Brands told us both the battery and the power supply/controller had to be replaced and it would cost half the price we originaly paid for it to repair. Alternatively we could purchase a similar refurbished machine for slightly less than the cost of repairing it but both options would be fitted with the same technology Lithium Ion battery. We made some enquiries and found at least one other person that had experienced a similar total failure of the same machine also soon after the power station was out of warranty. This person informed us that he was told the original Ecoflow River Pro Power Station should have been recalled and his power station had been replaced by Ecoflow at no cost to him. We asked if we would qualify for the same concession but were told we could not. We were advised to purchase a reconditioned power station. We asked if we could purchase a reconditioned Ecoflow River Pro Power Station fitted with a LiFePO4 battery rather than the standard Lithium Ion battery as we no longer trusted the older technology to last much longer than the warranty period. In spite of the very poor longevity of our original machine, Ecoflow were only prepared to offer a R500 discount on the full retail price of the refurbished unit. We have now found out that a first time buyer would probably also qualify for this discount. In addition, CSA Brands would probably repair our failed power station and sell that as a reconditioned unit. This is very disappointing after sales / backup service and we have decided to end our relationship with Ecoflow and move to another brand. We are also insisting that CSA Brands courier our original failed machine back to us because if Ecoflow is not prepared to share the cost of addressing the poor performance of the Ecoflow River Pro Power Station which appears to be a sub-standard model in their range of power stations, we do not feel inspired to allow them to recondition our old machine and subject a new owner to a product that doesn't last as long as it is rated for.
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