MD
Melissa D
Active since Apr 2025
2
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2 reviews2 months ago
FORMAL INCIDENT & DEFECT COMPLAINT
On 13 February 2026, my 🚩2025 Jetour X70 Plus🚩which I have less than two months in my possession suddenly lost steering control during peak traffic. As I had just crossed the robot after turning green, driving under 60km/h, the vehicle aggressively pulled to the left without warning. I attempted to correct it, but it continued pulling left, it than spinned, and landed on a Rea Vaya barrier. There is currently a rear damage which happened after the vehicle mounted the barrier, not before. This was not normal driving behaviour. It felt like the vehicle lost it's memory and control. Just for noting: I am a licensed driver since 2010 and have never experienced anything like this before. The dealership has now classified this as accident damage, but I dispute that conclusion because the loss of control and swerving occurred before the vehicle landed on the barrier. Jetour Hatfield conducted an inspection and indicated that no mechanical faults were found on the front of the vehicle and that the only diagnostic fault related to the right rear ABS, which they attribute to accident damage. I strongly dispute this conclusion, as the swerving and loss of control occurred before any collision or rear impact. Given: The extremely short period of ownership The vehicle still being under warranty The sudden loss of control and abnormal vehicle behaviour The fact that the rear damage occurred after the loss of control There is reasonable cause to suspect a possible factory fault, steering system malfunction, electronic control failure, ABS malfunction, or manufacturing defect. In terms of Section 56 of the Consumer Protection Act (Imp**** Warranty of Quality), goods must be safe, of good quality, in working order, and free of defects. A vehicle that loses steering control without warning cannot be considered safe. I therefore request: A full independent forensic mechanical and electronic investigation. A detailed written technical report. Clarification on how mechanical or electronic failure has been ruled out. Appropriate remedy in terms of the Consumer Protection Act should a defect be confirmed. This matter involves vehicle safety and could have resulted in serious injury or loss of life. I request urgent intervention. Vehicle safety is not negotiable.
0 replies
12 months ago
Urgent Follow-Up on Claim Submitted in November 2024
Hi, Momentum I hope this message finds you well. I am writing to express my frustration regarding the lack of response to my claim submitted on the 13 of November 2024. Despite having provided all necessary documentation, I have yet not received any feedback from the administrator Maureen or her superior, Debbie My former employer, COJ, sent the following email regarding my claim: Dear Melissa, Kindly refer to the below email. We sent your claim from last year on 13 November 2024. We have contacted Momentum more than five times following up on your claim, and they keep informing us that it is with the administrator named Maureen. When we inquire to speak with Maureen, we are told she is still busy and will call us back. It is unacceptable that I have been left without a response for such an extended period. I woul appreciate your prompt attention to this matter and kindly request an update on the status of my claim as soon as possible. Thank you for your assistance. Best regards, Melissa Davids 0717875713 melissa.davids26@gmail.com
58 replies
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