GT
Goodwill T
Active since Apr 2025
2
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Reviews
2 reviews12 months ago
PATHETIC SERVICE - TAKING FOREVER TO APPROVE CLAIM TILL DAY OF FUNERAL PASSED
HORRIBLE SERVICE - REFUSE TO PAY TILL THE DAY OF THE FUNERAL STILL HAS NOT PAID - THEY KEEP SAYING THEY ARE ASSESSING THE CLAIM. My father passed away on 07 April 2025 and the funeral took place on 13 April 2025. Claim not paid taking too long searching for a reason not to pay. I had a funeral cover for my father that I was paying for since 2023. First when I called they refused to send me poliy documents saying that I am not allowed to have access to the policy document because i am only a policy payer and not a policy holder, that was the first surprise. After claiming under reference number to date the claim has not been paid and no reason has been provided except the claim is still under assessment. The funeral has already taken place nobody cares to update me what is going on. The CLAIM REF: wf_**********73 sent all documents on 10 April 25. I also tried to lodge a claim through their Whatsup number provided on website but they never responded.
290 replies
12 months ago
HORRIBLE SERVICE - REFUSE TO PAY TILL THE DAY OF THE FUNERAL
My father passed away on 07 April 2025 and the funeral took place on 13 April 2025. Claim not paid taking too long searching for a reason not to pay. I had a funeral cover for my father that I was paying for since 2023. First when I called they refused to send me poliy documents saying that I am not allowed to have access to the policy document because i am only a policy payer and not a policy holder, that was the first surprise. After claiming under reference number to date the claim has not been paid and no reason has been provided except the claim is still under assessment. The funeral has already taken place nobody cares to update me what is going on. The CLAIM REF: wf_591263973 sent all documents on 10 April 25. I also tried to lodge a claim through their Whatsup number provided on website but they never responded.
0 replies
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1 Star
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