SM
Sikelelwa M
Active since Apr 2025
2
Reviews
0
Industries
Reviews
2 reviews6 months ago
Extremely Disappointed – Still No Feedback or Resolution on My Lost Parcel
I am deeply disappointed by the lack of communication and follow-up from The Perfume Co. Africa. My parcel was scheduled for delivery on 8 October 2025, but on 9 October, I was informed that the courier had been hijacked. Since then, I have sent several emails and made phone calls, but I have not received any clear feedback or assistance. On 22 October, I even went to the company’s office in Midrand, where I was told that a follow-up would be done, yet to date I have still not received any update, replacement, or refund. This experience has caused a major inconvenience, as I have customers waiting for their orders and my business reputation is being affected. I had trusted the brand for its quality and professionalism, but this situation has left me very disappointed. I sincerely hope that The Perfume Co. Africa will prioritise resolving this matter and provide feedback urgently.
0 replies
12 months ago
Frustrating Experience with Lost Phone Claim
I'm extremely disappointed with the service I've received from FoneYam regarding my lost Samsung A05 phone. Here's a timeline of events: - March 30, 2025: Lost my phone. - March 30-31, 2025: Tried calling FoneYam call center multiple times but couldn't get through. - March 31, 2025: Visited Vodacom store to lock my phone and filed a police report. - April 2, 2025: Sent an email to FoneYam detailing my loss and requesting a claim. No response. - April 10, 2025: Called FoneYam again, after which I received an SMS requesting the SAPS case number. - April 15, 2025: Received an email from FoneYam requesting a certified ID copy, which I promptly sent. It's now [Current Date] and I've heard nothing further. No updates on the claim's progress, no communication whatsoever. I'm frustrated and disappointed in the lack of service and transparency. I expect better communication and a faster claims process, especially considering I followed all the necessary steps. Hopefully, FoneYam takes customer feedback seriously and improves their service. Sikelelwa
175 replies
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1 Star
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