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Dorian M
Active since Apr 2025
3
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Reviews
3 reviews4 months ago
Vasco connect customer service
am absolutely disgusted with the service from VASCO Connect. I have been calling for over an hour each day for two consecutive days with no response. Emails are ignored, and the WhatsApp chat is also not responding at all. I have been trying to cancel my online contract so that I can apply for another device, but there has been no feedback, no assistance, and no update on my request. This level of service is unacceptable. Kindly attend to my cancellation request immediately and confirm once it has been processed.
0 replies
4 months ago
MTN online contract application
I am extremely disappointed with the service I am receiving from MTN. I made an online application for a cellphone and later requested to exchange the device for a different phone. It has now been over 3 days, and my enquiry ticket is still open with no feedback or resolution. This delay is unacceptable. I urgently need assistance in finalising the exchange of the device I selected. Please prioritise my ticket and provide a clear update on the next steps. I look forward to your prompt response.
0 replies
12 months ago
Makro return process
My experience with Makro’s return process has been extremely frustrating and disappointing. I logged a return on 11 March 2025, and only 17 days later, on 28 March, I received an email stating that my return request had been approved and that collection would take place within 2–4 days. However, five days later, on 2 April, I received another email saying that my return had been rejected. I tried calling the number provided in the email, but it didn’t go through. The person who answered said it was the wrong number. I then called the Makro customer service number more than five times, and each time I was given different excuses—courier backlogs, system failures—but no clear solutions or follow-ups. It’s now been over a month, and I still have no resolution. The poor communication, lack of empathy, and overall inefficiency have left me feeling deeply frustrated and hurt.
175 replies
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3 (100%)