WV
Werner van der Berg
Active since Apr 2025
2
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Reviews
2 reviews10 months ago
Best and friendliest service
Just had a phone call with RAEEZ VEGO from OUTSurance, and it was such a pleasant experience! thank you for being friendly and just plain human.
106 replies
12 months ago
No Integrity, be careful of Tyremart (Autowiel) Silverlakes
A few months ago, Tyremart performed work on my vehicle, including the replacement of shocks, shock mountings, brake pads, and brake discs. Ever since that service, we noticed a strange sound coming from the front of the car when pulling away, and the headlights were pointing directly at the ground. At the time, we didn’t think the headlight issue was related to Tyremart’s work. Since then, we have been trying to identify the cause of the noise, checking the brakes, pads, and suspension ourselves, and even sending the car in for a full service—yet no faults were found. To this day, we are still unsure of what exactly is causing the sound, but it has been there since the work was done. This past weekend, with the help of my dad, we conducted a detailed inspection and discovered a broken sensor arm in the right front wheel well, which is supposed to connect to the suspension. After researching, we identified it as the automatic headlight adjustment sensor—explaining why the lights have been pointing downward all this time. We immediately returned to Tyremart, as they are the only people who have ever worked on that part of the car, to explain the situation. While we understand that several months have passed, the sensor arm is not something that simply breaks on its own. Some of Tyremart's staff even agreed that the part could not have failed without external interference. Yet, despite this, the company refused to take responsibility or fix the issue. We have been loyal customers of Tyremart since 2022, trusting them with all our vehicles for services like alignments, puncture repairs, and brake and shock maintenance. After years of relying on them for quality work, it is incredibly disappointing that they will not own up to this mistake. To make matters worse, during a previous visit for wheel alignment on the same car, a technician used a hammer to force a size 19 spanner onto size 20 wheel nuts, completely damaging them to the point where a proper size 20 spanner no longer fit. I had to replace the wheel nuts as a result. After these experiences, we have completely lost trust in Tyremart. It is disheartening that a company we supported for years would refuse to correct a clear oversight. We will not be returning, and we hope this report helps prevent similar situations for other customers in the future.
0 replies
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1 Star
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