SJ
Shireen J
Active since May 2025
3
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0
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Reviews
3 reviews11 months ago
Retrieve voucher number
"I am writing to share my extremely disappointing experience with 1Voucher's customer service. My mother recently purchased a 1Voucher, but her phone unfortunately died before she could redeem the code. In an attempt to resolve this, she immediately emailed hello@1voucher.co.za with all the necessary details, including her personal bank details and the approximate time of purchase, hoping this would allow them to track the voucher. An automated response confirmed that a ticket had been assigned. We then waited approximately one hour before receiving a reply from an agent named Thandiwe. However, this wait was followed by an utterly unhelpful interaction. Despite my mother clearly explaining the situation – including the fact that her phone died while on a train, making it impossible to retrieve the PIN – Thandiwe's only response was a repeated and tone-deaf demand for the 'voucher serial number.' This robotic and unhelpful response, especially after waiting an hour for a human interaction, completely disregarded the context and information already provided. It's baffling that 1Voucher doesn't have a more robust system to assist customers in such situations, particularly when provided with alternative identifying information. The agent showed no empathy or willingness to problem-solve. As a result of this poor customer service and the slow, ineffective response, my mother's voucher issue remains unresolved, and she has essentially lost the money spent. This experience has left us with a very negative impression of 1Voucher and their complete lack of support for their customers. I strongly advise others to consider the risk of losing their voucher and the apparent lack of assistance if this occurs."
0 replies
12 months ago
Mobicel bad phones
My mother bought my son a mobicel at pep now I am not sure who is at fault pep or mobicel. The phone in question was a mobicel p11 2 weeks old now. This phone goes on and off by itself. I wrote in and asked mobicel what's happening and the way forward. The only response please return the phone to the nearest pep branch it will be booked in and inspected to see what's the fault. I know and everyone by know that mobicel isn't expensive. My question was if I wanted to buy a repaired phone I could have gone to a local cell repair shop the phone would still work better but I didn't my mom said she want to purchase him the phone out of the shop or I could have gone and bought it on the street which we didn't. I haven't taken it in as yet i can't take off for this but I return by Tuesday. Either way I don't want a phone that was opened up to be repaired and given back I don't it's not right. All that was said I should return it will take 7days or more to check and returned. Seriously I don't trust i told the agent i emailed please eve after looking at it I want a new phone that wasnt worked on it's **** you buy out the shop to have it returned goodlord then rather credit my mother's account so that they lady don't pay off they phone cause this was a mistake this phone cheap yes but to do this first 2 weeks that's just wrong don't cell nonsense to people then you want to open it up fix amd give it back like that said if I wanted a repaired cheap phone I would have purchased one.
0 replies
14 months ago
Absa bad service funds not reflecting and no feedback
I haven't been banking with Absa long but my experience this far is the worst I ever had. Friday my boyfriend sends me money his standard bank he always paysharp it's immediate. I don't see the funds in my account. I call immediately they say they experience technical issues. I eventually get through to a consultant who does sound like she wants to speak says they are experiencing technical issues it shouldnt affect transfers yet my app gave me error messages i say ok. I call my boyfriend tells him he immediately calls standard bank and they say the money left his account to mine and they can't reverse paysharp payments. I wanted the Saturday nothing still reflects we go to standard bank same story. I email Absa all email addresses I could find I copied in no response. Then I Saturday evening I received a payment from a colleague and it reflects immediately I send that R500 to my sister. Here is the weird part the funds shows leaving and she receives the sms but she can't see it in her account Sunday I check with her still nothing I try downloading my statement no statement for February to date I go into money out her name it shows the last i sent her money was January. So I email ABSA again and attached all screen shots of there accounts and my account and tell them I did to know what is happening my sister went to nedbank they say they don't see a R500 coming into her account. I emailed and i called whole day yesterday no response or call back i wasted so much energy and airtime since Friday and you wait long for the to answer a call eventually when the do the call drops or I run out of airtime today the same calls and emails I just don't know what to do anymore but this is the worst service I have ever experienced in my life. Let's just add i also wondered why the call a account pay as you go. I thought the sentence alone tells you whatever you purchase you pay for immediately and your fees gets deducted per transaction right I have it on my account but i get charged recovery fees and admin fees what are they charging me for I might aswell just open a normal account with a monthly payment of R105 or so cause my fees when swiping and withdrawing and there admin fees with recovery fees comes to way more than the normal monthly transact account. This is disgusting.
71 replies
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