Active since May 2025
I have been paying a premium on this policy since September last year. I was recently informed that the policy had been set up incorrectly and that I would receive a refund. However, I have not received any communication regarding the updated or corrected policy details. In addition, I have not received any communication about the refund process or timeline. I contacted your call centre today and was left waiting for approximately 10 minutes without assistance. When my call was eventually answered, I was advised that Nqobile would call me back. I have not received any follow-up call for the entire day. This lack of communication and follow-through is extremely disappointing
I cannot go and get my new car because I’m waiting for car track to remove the old device they were supposed to come yesterday but they didn’t