CO
Carol O
Active since May 2025
3
Reviews
0
Industries
Reviews
3 reviews7 months ago
PEP Durbanville
I am writing to formally raise a complaint regarding a parcel I sent through PEP (Durbanville, Western Cape), on 19 August 2025. The parcel was scheduled to reach the recipient, my son, on 26 August 2025. As of today, neither I nor my son have received the parcel. I have been in contact with both PEP and Paxi multiple times to track the parcel. Today, after repeated attempts to resolve this matter, I was informed that the parcel is considered lost and that I would need to have taken a insurance out in order to claim compensation. At no point during the sending process was I informed that a insurance was required for compensation. I was not offered the option to take out a insurance , nor was I advised that an additional payment would be necessary for this protection. Given the circumstances, I request that PEP take full responsibility for this lost parcel and provide compensation without any additional requirements. The lack of transparency regarding the insurance constitutes an unfair practice and has caused me considerable inconvenience. I expect a prompt response and resolution to this matter. Please provide confirmation in writing of the next steps, including the process for compensation. Thank you for your immediate attention to this urgent matter. Yours sincerely, Carol
0 replies
10 months ago
Excellent Service PBS
I would like to extend my sincere thanks to Aqeelah @ Peninsula Bed Sales (Marconi Beam Branch) for their outstanding service and the prompt delivery of the bed base I recently ordered. From the ordering process to the final delivery, every aspect was handled with professionalism and efficiency. I am thoroughly impressed with the level of service provided and would not hesitate to recommend PBS to others. Thank you once again.
0 replies
11 months ago
Incomplete Delivery of PRAM – Urgent Resolution Needed Before Baby’s Arrival
Title: Incomplete Delivery of PRAM – Urgent Resolution Needed Before Baby’s Arrival I’m extremely disappointed with Makro and how they’ve handled my purchase. I ordered a PRAM that was on special, and when it was delivered, it arrived incomplete – the car chair, which was clearly supposed to be included, was not delivered. Now Makro wants to refund me, but because I bought it on special, the current price is higher. They’re telling me I’d have to pay the full price if I want the product again. This is completely unfair – it was their mistake, not mine. What’s even more upsetting is that this isn’t just any product – my grandchild is due on 11 June, and we urgently need the car chair that was supposed to come with the PRAM. It’s unacceptable to be put in this position so close to such an important moment. I am requesting that Makro: • Either deliver the missing car chair immediately, • Or allow me to repurchase the full set at the original special price, not the current inflated price. This matter needs to be resolved before the 11th of June, and I hope Makro takes responsibility and acts urgently. I feel Makro is not taking proper responsibility for their error, and the customer service has been frustrating and unhelpful. This experience has left me very dissatisfied Very unhappy with the customer service so far.
1474 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
2 (66.66666666666667%)