AP
Alwyn P
Active since Mar 2011
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
After really battling to get action and feedback on my claim, with my original claims handler being non responsive, I eventually got to deal with Ntsakisi Nelvheni, and from that point on it’s been a pleasant experience
After really battling to get action and feedback on my claim, with my original claims handler being non responsive, I eventually got to deal with Ntsakisi Nelvheni, and from that point on it’s been a pleasant experience. There were a number of things to arrange, and Ntsakisi was super efficient, always helpful and very professional. I believe they should use her as the standard when training other team members. I wish the rest cared and tried as much. Thank you Ntsakisi. Brilliant service.
56 replies
4 months ago
Cunning and Misleading Promotion by Life Day Spa (Octavia’s)
Beware of the cunning and misleading 3 for 2 voucher promotion. At no point during the purchase do they notify you that the 3rd voucher cannot be used with the other 2 as it only becomes valid next year. It is apparently hidden in some t’s & c’s. What’s worse is that last year you could use all 3 and when we made our booking at Octavia’s by Day Life Spa, the person used all 3 voucher numbers and confirmed the booking was paid for. As a result we ended spending the cash we were hoping to save via the vouchers, and are sitting with a spare voucher which we had no intention of using. Clearly very cleverly constructed to make people still spend the full amount and commit to a future purchase. Very intentional.
53 replies
11 months ago
Mr D seems to be - deliberately - preventing their drivers from earning more
Mr D seems to be - deliberately - preventing their drivers from earning more. On more than 10 occasions I’ve suggested to them to allow users to enter a custom tip amount or at least provide a 15% option. If you order food for R350, you can only tip 10% or 20%. This means you can either tip R35 or R70. What if you want to tip R50? They have a 5% option, then 10% and then jump to 20%. The scary thing is that it’s been like this for as long as they have been around. Doesn’t say much for their ability to innovate or improve technologically. What worries me is that they simply ignore all suggestions or requests. Arrogance? Incompetence?
0 replies
40 months ago
Why you cannot use Woolies Dash yet
There are two significant flaws in the way in which Woolworths manages ordering on its Woolworths Dash app. 1. The shoppers never communicate with the customers to discuss possible substitutions, despite one specifying that you want them to call you to discuss substitutes when you place the order. This is something that Checkers 60sixty does very well. I’ve now requested several times and not once have they bothers. Somewhere Woolworths don’t hold their staff accountable for this. With my recent order they lied when the driver called them. I could show him that they never tried to call via phone, text message or joy even in app. This is generally the experience of most friends I’ve spoken to. 2. They charge you for out of stock items, and then hold the monies for 7 days. Even if something is out of stock, they charge you the full order amount and the monies are reserved for another 5-7 days (every time it’s been held for the max 7 days for me). What about those who pay for an order that does not get delivered and the. Does not have enough money on their account to feed their family because Woolies likes to sit on the cash for 7 days (possible one of their revenue channels like the air lines and car hire companies). 3. When sending an email explaining these two points, I got a phone call telling me the items were out of stock? How insulting is that? It seems their shoppers are poorly trained and too arrogant to follow due process; their IT system is not capable of dealing with out of stock items (like Checkers can) and their call center agents seem to be completely inept and not capable of dealing with queries. I would say they are very far behind. Be careful when shopping with Dash. It’s very likely to cost you and you have no control over what will happen to your order and cash.
0 replies
43 months ago
Why you need to avoid Mr D
The amount of time, effort and cost to the customer - caused by technical issues on the app (which are frequent) - is simply too great. There is a technical glitch in the Mr D app that causes orders to be placed twice and for customers to be charged twice. It happens regularly. The problem is that you are out of pocket for the 7 days it takes them for the monies they are to pay back to you. Example: I placed an order but it never confirmed that the order is placed (with several attempts). Leaving and logging back in I was able to checkout (because the whole meal still showed as un-checked-out(Ed) and allows you to checkout and pay. Only to discover the order was placed twice and deducted from my account twice. The call center told me they will not cancel the 2nd order and that I should just reject the 2nd order, and that I should tell the driver because he knows how to log a rejection. Only for the driver to mark both as delivered and to have the meal himself and for the customer to have to prove that they did not get both meals. Mr D makes no effort to refund the customer and to resolve the issue. The problem is that you still sit without the money for a week. They make no effort to refund you. The call center agents don’t have the authority and their managers NEVER bother to call or to do anything about it. I can refer to a number of occasions that this has happened to me. Also note how much more expensive the meals are that if you order from them or other delivery apps. The risk of you being out of pocket by using the Mr D app is not worth using the app. The frequency of issues is jot the issue. Their inability to resolve and the arrogance of their management (who feel they don’t need to respond) is just too great, and this company has become too arrogant to deserve the support of their customers. Shame on you Mr D. You don’t ever have these issues with Uber Eats. The risk of having your cash locked up for no reason for a week (with an in-helpful management team) is not not worth your while. Stay away.
0 replies
43 months ago
Better value for money
Seems to be the best option for business travelers who wants something better than the entry level car at a decent rate (that corporates normally get charged unreasonable premiums for).
133 replies
72 months ago
Be careful as Mr D will not deliver during lockdown
Please note that Mr D is u likely to deliver your food during lockdown. They also don’t take calls and don’t respond to any queries about orders. Your kid may starve as Mr D is u likely to deliver ... and they certainly will NOT respond to your enquirers (THEY DON’T TAKE ANY CALLS).
0 replies
72 months ago
Mr D might Just be the wrong option.
They are not able to make any deliveries on time, but that is not the issue. You cannot phone anyone, they claim that they will respond within 72 hours (when you should be starving properly). They are incapable of responding to client queries. She. You order for your family, you simply don’t know if your family will eat or not. There is no response and no way of following up on orders that simply don’t show up. Hard to believe that a complaint like this is 100% incapable of responding to any order that doesn’t go as ordered. Seems like they simply don’t care about any client queries. Does not deserve to be a trusted supplier post the lockdown because they did absolutely no homework and is not trying to be a trusted service provider. You will go a long way to find a more inept management team or a company that cuts off any form of communication around deliveries ... while your kids are starving. They simply don’t care.
0 replies
84 months ago
How to ignore your clients
Thrifty recently decided to add a Toyota to their E Class category. The regular E class cars consisted of an automatic Hyundai with Bluetooth. The car was great value for money. Then they added the Toyota that did not include Bluetooth and was a drive so bad - that it compared going from a Range Rover to a Toyota Taz. Many client complained but Thrifty didn’t care. I tried calling Santosh (who is responsible for the fleet selection) regularly but apparently he feels he is too important to entertain calls from the general public. He never returns calls and seems to think he is too important to entertain the concerns of his ‘very regular’ customers. As a business they made a call that simply insults certain customers and they are hoping to ignore the calls until the problem might go away. This is not a company that listens to customers. This is a company that hopes some people take up their limited offers. I have never before dealt with a more ignorant and arrogant brand than this. One thing I know is that they won’t bother responding to this call. Yet Santos’s will hold on to a position that he certainly does not deserve and would never hold if he was part of a more professional brand in South Africa. Shame on him shame on Thrifty for entrusting him with such a responsibility.
56 replies
84 months ago
A manager better than the entire company
I would like to compliment CRAIG PETERSEN who looks after the Cape Town Interbational Airport branch of Dollar Thrifty. In all the years I’ve been renting from Thrifty - and considering that one does get disappointed from time to time - this is the first time that a branch manager has gone out of his way and made sure that my needs are looked after, even ensuring that it’s so the next time I arrive. Thrifty has made some bad calls on the cars they made available in certain classes, which has made it difficult for certain customers who regularly pick certain options, however CRAIG has gone out of his way to make sure his customers are looked after. This is one of the best service orientated managers I have come a cross in various service industries to date. Well above average and better than what you can ever experience at most other brands. It’s clear Dollar Thrifty don’t care too much about their clients (considering how my requests have been ignored) - I just wish they are more considerate about their staff and that they recognize superstars like Craig. Regards. Alwyn Pretorius.
56 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)