GL
Gary L
Active since May 2025
2
Reviews
0
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Reviews
2 reviews6 months ago
Bad service provider and incompetence all round.
I am an new customer to MTN on a new contract. My first Debit order was not deducted off my account end of last month month. I called several times to request for them to deduct and they told me they have a technical issue and monies will be deducted at end of this month. Yesterday I lost internet and consultant said I was suspended because of unpaid fee. I requested again to be debited and they still haven't deducted off my account and I am still without internet. I find their customer service and tech customer care agents evasive and come up with incorrect answers without solutions on both 135 and 0839001212. I cannot beg a company to take my money to pay my account and cannot work without my phone being connected. I am now going to MTN branch to see if they can assist or to cancel my contract and return this phone. Never had this type of problem with other companies. I feel sorry for their other customers.
0 replies
11 months ago
Money's lost
I have been working with a yoko machine for a couple of months now. The first incident I had happened a couple of months ago. I processed a payment through their card machine and after the customer left with my goods and no transaction was reflecting on my statement. After a number of calls to their customer service, the end result was - the transaction was lost because I took more than a minute to swipe the card. R500. On Saturday I a customer swiped their card and yoko machine said payment successful. When I went to my sales report later in the afternoon, I found that there was a arrow through the amount with a message - card error. I contacted customer support on Saturday and they rep**** on Sunday that their accounts will get back to me shortly. It's Monday and I have had no further communication and on my payout report, the money is not reflecting (R1300). The customer has my goods and I have no way of contacting them to request for them to pay me again and Yoko have not come back to me. Their Customer service BOT was unable to assist either Totally unacceptable and now my only option will be to go to the ombudsman to try retrieve the funds from yoko. Wont use their card machine ever again.
0 replies
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1 Star
2 (100%)