Y
yoko
Unclaimed Business
Y
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(0%)
4(33.3%)
3(0%)
2(33.3%)
1(33.3%)
5(0%)
4(33.3%)
3(0%)
2(33.3%)
1(33.3%)
Frequently Asked Questions About yoko
yoko has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked yoko across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Jens S
1 reviews | Active since Jan 2020
18 Mar 2026, 12:09
Response time sucks
Trying to get a response from anyone except their Ai “consultants” is a nightmare. I get told that someone will contact within 15 minutes but I wait for at least 2 hours and then give up! All I want to do is remove a company from a Yoko unit so that it can be transferred to a personal profile. Should be simple enough????
Helpful (0)
|Replies (0)JS
Jens S
1 reviews | Active since Jan 2020
18 Mar 2026, 12:09
Response time sucks
Trying to get a response from anyone except their Ai “consultants” is a nightmare. I get told that someone will contact within 15 minutes but I wait for at least 2 hours and then give up! All I want to do is remove a company from a Yoko unit so that it can be transferred to a personal profile. Should be simple enough????
0
Replies (0)HN
RC
Reynold C
1 reviews | Active since Jan 2020
16 Feb 2026, 15:47
Incompetence and poor service.
We bought a Yoko Khumo print for use in a start up business. This was for a business to be run by my friend who has just received Permanent residency in SA. After filling out all of the information we received an email that the process was terminated due to a Mastercard Merchants investigation. The only way to be given an unfavourable report from Mastercard is A. ***** or B. Double billing or overcharging. The person applying has never dealt with Mastercard, has no credit card, has never run a business in any country before, has had only one account at Standard bank while having temporary residence in SA and has never had any bad debt or judgement against him. When attempting to rectify the situation, one is confronted by seemingly brain dead agents who promise to call back but never do and unfortunately this seems to be the only avenue open to contest the findings which seem to be an error. We are now going to return the Yoko to the retail vendor. I would suggest to vendors to avoid Yoko because if they make an error, it will be impossible to change.
Helpful (0)
|Replies (0)RC
Reynold C
1 reviews | Active since Jan 2020
16 Feb 2026, 15:47
Incompetence and poor service.
We bought a Yoko Khumo print for use in a start up business. This was for a business to be run by my friend who has just received Permanent residency in SA. After filling out all of the information we received an email that the process was terminated due to a Mastercard Merchants investigation. The only way to be given an unfavourable report from Mastercard is A. ***** or B. Double billing or overcharging. The person applying has never dealt with Mastercard, has no credit card, has never run a business in any country before, has had only one account at Standard bank while having temporary residence in SA and has never had any bad debt or judgement against him. When attempting to rectify the situation, one is confronted by seemingly brain dead agents who promise to call back but never do and unfortunately this seems to be the only avenue open to contest the findings which seem to be an error. We are now going to return the Yoko to the retail vendor. I would suggest to vendors to avoid Yoko because if they make an error, it will be impossible to change.
0
Replies (0)GL
Gary L
1 reviews | Active since Jan 2020
26 May 2025, 06:38
Money's lost
I have been working with a yoko machine for a couple of months now. The first incident I had happened a couple of months ago. I processed a payment through their card machine and after the customer left with my goods and no transaction was reflecting on my statement. After a number of calls to their customer service, the end result was - the transaction was lost because I took more than a minute to swipe the card. R500. On Saturday I a customer swiped their card and yoko machine said payment successful. When I went to my sales report later in the afternoon, I found that there was a arrow through the amount with a message - card error. I contacted customer support on Saturday and they rep**** on Sunday that their accounts will get back to me shortly. It's Monday and I have had no further communication and on my payout report, the money is not reflecting (R1300). The customer has my goods and I have no way of contacting them to request for them to pay me again and Yoko have not come back to me. Their Customer service BOT was unable to assist either Totally unacceptable and now my only option will be to go to the ombudsman to try retrieve the funds from yoko. Wont use their card machine ever again.
Helpful (0)
|Replies (0)GL
Gary L
1 reviews | Active since Jan 2020
26 May 2025, 06:38
Money's lost
I have been working with a yoko machine for a couple of months now. The first incident I had happened a couple of months ago. I processed a payment through their card machine and after the customer left with my goods and no transaction was reflecting on my statement. After a number of calls to their customer service, the end result was - the transaction was lost because I took more than a minute to swipe the card. R500. On Saturday I a customer swiped their card and yoko machine said payment successful. When I went to my sales report later in the afternoon, I found that there was a arrow through the amount with a message - card error. I contacted customer support on Saturday and they rep**** on Sunday that their accounts will get back to me shortly. It's Monday and I have had no further communication and on my payout report, the money is not reflecting (R1300). The customer has my goods and I have no way of contacting them to request for them to pay me again and Yoko have not come back to me. Their Customer service BOT was unable to assist either Totally unacceptable and now my only option will be to go to the ombudsman to try retrieve the funds from yoko. Wont use their card machine ever again.
0
Replies (0)W
Wayne
1 reviews | Active since Jan 2020
1 Feb 2025, 10:18
Hello - Yoko you sent this link to ask if I'm happy with Yoko - NO - I use the card machine occasionally
Hello - Yoko you sent this link to ask if I'm happy with Yoko - NO - I use the card machine occasionally. I had a large transaction coming in from the USA and I ask before the transaction went through whether they would consider negotiating the over 3% rate. Long story short they didn't. Transaction went through - very nice consultants etc but no result. Paid just under 4% comm to Yoko. So the transaction profitability went from 20% to 16%. So I told the consultant every time someone brings out a blue machine for me to pay a supplier - I'm going to tell them that I don't use Yoko - Ill do EFT / Instant eft - costs me zip. But ultimately Yoko will lose more commission through me than just playing ball. Oh and I'm binning the Yoko machine. Lastly yes I'm a disgruntled ex user.
Helpful (0)
|Replies (0)W
Wayne
1 reviews | Active since Jan 2020
1 Feb 2025, 10:18
Hello - Yoko you sent this link to ask if I'm happy with Yoko - NO - I use the card machine occasionally
Hello - Yoko you sent this link to ask if I'm happy with Yoko - NO - I use the card machine occasionally. I had a large transaction coming in from the USA and I ask before the transaction went through whether they would consider negotiating the over 3% rate. Long story short they didn't. Transaction went through - very nice consultants etc but no result. Paid just under 4% comm to Yoko. So the transaction profitability went from 20% to 16%. So I told the consultant every time someone brings out a blue machine for me to pay a supplier - I'm going to tell them that I don't use Yoko - Ill do EFT / Instant eft - costs me zip. But ultimately Yoko will lose more commission through me than just playing ball. Oh and I'm binning the Yoko machine. Lastly yes I'm a disgruntled ex user.
0
Replies (0)TJ
Tercia J
1 reviews | Active since Jan 2020
26 Aug 2024, 13:58
YOKO customer care/technical support do not get a solution for my problem.
I am so dissapointed! I am struggling for 2 weeks to load my inventory and to try get the Yoko Khumo to do real time stock count to the yoko app. With every purchase! I communicated via whatsup, telephone conversations…. i did do exactly what the userguides says.. When I speak to an customer care- or technical person at YOKO they just say,’ HOLD ON’, I am looking… then they let me hold for a long time and do not talk to me again. I want to get help to see where the problem occured because the stock on the APP do not do real time transactions if I use het Khumo. Please assist me! i spoke today with Baron and Octavia at Yoko customer call centre. They put me on hold saying ‘ i will look, hold on’- Poorest service!!
Helpful (0)
|Replies (0)TJ
Tercia J
1 reviews | Active since Jan 2020
26 Aug 2024, 13:58
YOKO customer care/technical support do not get a solution for my problem.
I am so dissapointed! I am struggling for 2 weeks to load my inventory and to try get the Yoko Khumo to do real time stock count to the yoko app. With every purchase! I communicated via whatsup, telephone conversations…. i did do exactly what the userguides says.. When I speak to an customer care- or technical person at YOKO they just say,’ HOLD ON’, I am looking… then they let me hold for a long time and do not talk to me again. I want to get help to see where the problem occured because the stock on the APP do not do real time transactions if I use het Khumo. Please assist me! i spoke today with Baron and Octavia at Yoko customer call centre. They put me on hold saying ‘ i will look, hold on’- Poorest service!!
0
Replies (0)N
GD
Gabriele D
1 reviews | Active since Jan 2020
16 Nov 2023, 08:36
I am a brand new Yoko user, and had some really big difficulty getting registered and logging in
I am a brand new Yoko user, and had some really big difficulty getting registered and logging in. I contacted customer service and was helped by Nusrat Isaacs, who was not only kind and understanding, but also solved all of my problems relating to Yoko and the app immediately. I look forward to using the service, and hope that all my experiences are the same as the very first one I had!
Helpful (0)
|Replies (0)GD
Gabriele D
1 reviews | Active since Jan 2020
16 Nov 2023, 08:36
I am a brand new Yoko user, and had some really big difficulty getting registered and logging in
I am a brand new Yoko user, and had some really big difficulty getting registered and logging in. I contacted customer service and was helped by Nusrat Isaacs, who was not only kind and understanding, but also solved all of my problems relating to Yoko and the app immediately. I look forward to using the service, and hope that all my experiences are the same as the very first one I had!
0
Replies (0)