JS
Jens S
Active since Mar 2010
31
Reviews
0
Industries
Reviews
31 reviews1 month ago
Response time sucks
Trying to get a response from anyone except their Ai “consultants” is a nightmare. I get told that someone will contact within 15 minutes but I wait for at least 2 hours and then give up! All I want to do is remove a company from a Yoko unit so that it can be transferred to a personal profile. Should be simple enough????
53 replies
8 months ago
PNA card change - big saving for them
I’ve always had great service and their loyalty card certainly paid dividends. Until now! I was advised at the till that my old card was no longer valid and that I needed a new one. That was simple enough. BUT then she told me that any funds in the old card would not be carried over to the new card. She was also unable to tell just how much was in the old card”old” card. Poor show PNA done without any prior notice.
0 replies
24 months ago
Yes and Not so much.
Booking- great Collection - great Return - great But The car was a disappointment. Noisy. It would also be helpful to be shown where and what buttons are and do.
53 replies
25 months ago
Super service - from collection to return
From th etime we dealt with the very friendly counter staff to the car check out procedures and then the same great service bringing the car back - excellent. The car was clean. They listened to a small complaint about a slight engine shudder when under strain. He said that this would be reported and dealt with. I believe that this will happen.
56 replies
32 months ago
****med
Be very wary when dealing with them. Unless you can go there personally then stay clear of ordering and paying before getting delivery. I paid in good faith and then after a few days all communication stopped. Now I am faced with a decision whether to lay charges to recover my money. They also appear to have two addresses. None of the businesses near those even know of them.
0 replies
35 months ago
Nedbank vs Capitec prepaid electricity - beware
Beware when using the Nedbank App to purchase electricity. You will get much less electricity than you expected. I became concerned when I paid R500 and only received 94kWh. I was charged a service fee of R136 on the purchase. I raised the matter with my local relationship manager (Werner von Wielligh), who said he would investigate. But no feedback as yet. Then, as an experiment, I decided to compare Nedbank with Capitec. The results are eye-opening: Capitec R250 yielded 62.1kWh Nedbank R250 purchase yielded R49.5kWh Electricity is a basic need for the majority of South Africans. This appears to be an unfair and ********* overcharging for exactly the same product.
0 replies
42 months ago
Beware of iTunesVoucher.co.za
I should have checked HelloPeter before using Itunes Vouchers.co.za! Paid then via eft on 20th Oct. Bank confirmed funds paid out. No response to their whatsapp number. No response to emails. Ended up using carddelivery.com. Received my US voucher within their promised 15 minutes of paying! I'm now going to see if I can cancel my order with iTunesVoucher. But not holding my breath!
266 replies
45 months ago
Call centre has their own time zone
Called 10217 at 16:50. Voice telles me that I've reached them outside their operating hours. Fair enough. Then the voice proceed to tell me that their operating hours are from 08:00 till 5:45pm. It seems that they have their own time zone? Earlier I spoke to an operator, who, after I explained my problem, calls that have not been made from our number were being billed for. She then directed me to their so-called fraud line 0800124000. That voice told me that they were an independent section and did not deal with billing enquiries. The merry-go-round continues.
0 replies
46 months ago
Nedbank dinosaur
If it wasn't for the efforts of their so-called customer contact person, then I would probably have moved all our accounts. 1. I received a message "apologising" that their system had been overloaded in May/June and this was why they didn't penalise me for a small overdraft balance. And that they were now going to deduct it. 2. Why can't they keep their branches open later as their competitors do? Closing at 4pm. And the notice on their doors says: Due to Covid! 3. Their call centre? Called to have a Greenbacks card renewed. Was told to send an email with the details etc. and then I will receive it in a few working days. Nothing. No response to the email. Phoned again. The consultant was professional and assisted me. After giving her my details she said that the card will be sent to me. And it actually arrived. No idea why the first consultant didn't just do the same thing. 2.
0 replies
47 months ago
Nedbank - run like a government department?
Collection of new cards. It's times like this that you get the impression that Nedbank has become more like a government institution than a customer geared organization. * time spent waiting to enter a branch *time wasted sitting around waiting for a teller to see you. Plenty of personnel milling about and lots of closed tills. * time wasted trying to call a branch. No direct number, only a call centre. *time wasted calling call centre asking to be put through to a branch. *time wasted waiting for the branch to answer - no answer and call is then dropped and not returned to the call centre. The only plus is that they do have a "relationship manager" who does respond. But at the branch level, the service is very indifferent to their customers. At least when compared to Capitec Bank.
134 replies
Review Distribution
5 Star
3 (9.67741935483871%)
4 Star
4 (12.903225806451612%)
3 Star
5 (16.129032258064516%)
2 Star
8 (25.806451612903224%)
1 Star
11 (35.483870967741936%)