Incompetence and poor service.

We bought a Yoko Khumo print for use in a start up business. This was for a business to be run by my friend who has just received Permanent residency in SA. After filling out all of the information we received an email that the process was terminated due to a Mastercard Merchants investigation. The only way to be given an unfavourable report from Mastercard is A. ***** or B. Double billing or overcharging. The person applying has never dealt with Mastercard, has no credit card, has never run a business in any country before, has had only one account at Standard bank while having temporary residence in SA and has never had any bad debt or judgement against him. When attempting to rectify the situation, one is confronted by seemingly brain dead agents who promise to call back but never do and unfortunately this seems to be the only avenue open to contest the findings which seem to be an error. We are now going to return the Yoko to the retail vendor. I would suggest to vendors to avoid Yoko because if they make an error, it will be impossible to change.