GV
Gabriele D
Active since Feb 2015
2
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2 reviews29 months ago
I am a brand new Yoko user, and had some really big difficulty getting registered and logging in
I am a brand new Yoko user, and had some really big difficulty getting registered and logging in. I contacted customer service and was helped by Nusrat Isaacs, who was not only kind and understanding, but also solved all of my problems relating to Yoko and the app immediately. I look forward to using the service, and hope that all my experiences are the same as the very first one I had!
0 replies
136 months ago
Cell C does not intend keeping promises.
I changed to Cell C two years ago because they were the cheapest, and offered me the most flexibility on contract and phone combinations. <br> In January, this was all still intact. Then, on 2 February, being due for an upgrade, after spending 3HOURS in their store, filling out forms, waiting on them to get confirmation of details (which they can only get per email, they can't speak to their colleagues!?), which took anywhere between 10 and 30 minutes, I was told that the iPhone 6 was no longer available on this contract.<br> I then took to social media, and was contacted (lots of missed calls from them with no contact number, email or name to return the call to) finally on 6 February promising me my phone on the contract I wanted. Then for a week I heard nothing from them, so I went back to the store, who then said there was no record of such agreement. I contacted Derrick Makhubele, in their Escalations department, who was off for the week. Finally got hold of him on 16 Feb, who said he'd contact me as soon as there was stock. <br> No reply again, so I called again today. The reply was : Sorry, that was last month's deal. It's no longer available. <br>
77 replies
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