Active since May 2025
Here is the revised text with corrected spelling and grammar: ********* and unprofessional is an understatement. Chantelle and Justin overcharge their clients for maintenance and brag about it. I have previously complained about their hostility and unprofessional behavior. I was threatened that should I raise a complaint to their principal, Betsie, they would make sure that the owner doesn't renew my lease. I did, in fact, complain about their hostility, and it was swept under the rug. Upon renewal stage, we were given unfair notice. And we are held liable for maintenance-related work, such as hinges that need to be fixed and silicone that needs to be replaced. When we moved in, they left a hole in the door and a broken window, which took them a year to fix. We ended up filling the hole they left in the door. When we queried the door being damaged, they told us we need to replace it and denied damaging the door, despite the fact that they openly admitted this, and we found this on the entry inspection. What is most concerning is that they did an interim inspection, which I thoroughly went through. Upon requesting a copy, I've noticed "damages" written on the inspection form AFTER we signed it. They are refusing to provide hard copies, which we are entitled to, for forensic investigation.
I work for a Discovery broker and had a client who had to sit without a working geyser over a weekend in winter, Monday we called two over service providers who said they don't have capacity, despite the fact that they were around the corner from the client, I decided appoint RMS who also were busy but said they can assist later the afternoon, what a relieve, it was late the afternoon and they made a plan to go fit the geyser. if you really want to, you can get the job done. This is what SERVICE is. Why are we accepting subpar service when we can get better service with a provider who has urgency and accommodate clients. Also very friendly and the our client was very pleased.
Other than the fact that they are affordable and you still get comprehensive cover. I am happy with the service. I joined naked before it became a thing. I just don't hope service declines the bigger they get. So far, I've had a cellphone claim and a vehicle claim, and I wasn't given the run around. I wouldn't suggest it to the older generation unless they have someone younger to help them with the app and know a little about insurance. Good service for the past years i e been with them
I work in claims and decided that I will request to have my vehicle repaired at CPB based on client's feedback on repairs. I normally ask the assessors to change the PB to them when I can just so I don't have to deal with other PB *****ing up on repairs. I'm happy with my repairs and glad I asked them to change repairs to Chako.
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