CD
Carl P
Active since May 2025
2
Reviews
0
Industries
Reviews
2 reviews11 months ago
WARNING: This company is nonchalant about your money.
Look. I have always known this ISP had bad support. Heck, no support even, but their redeeming factor has always been their network, and that is why I stayed a moderately content customer. However, the network has degraded to one of the worst fibre networks in RSA after their departure from Seacom. This ISP offers nothing at its price point. Other ISPs at this price have network redundance, they have larger support departments (or rather, they actually have support staff and not some bot who literally spams a generic message LITERALLY every minute for who knows how long without ever getting back or following up). Telephone line, unreachable. Accounts department, unreachable. Any human being at this company, unreachable. Also, they change their name every six months to try and reset their google reviews to baseline. I can also spot planted reviews from a mile away. All those 5 star reviews in quick succession made as the google account just landed by accounts who literally have only one review on them (namely this ISP, they must have been REALLY impressed, or, Ocam’s Razer, ****. Is that not suspicious? The creativity of the complaint reviews make it abundantly clear they are human and real, however all the 5 star reviews, looks like they are written by AI. Generic, emotionless, 0 creativity. These people are taking us for fools. They probably changed routing through more affordable providers hence the current network blackout, but what was an “unknown network error” became “scheduled” “upgrades” became “maintenance”. What was ignoring all tickets about unusable internet (I am talking 0.5mbps up and down on a 500/200 line) became “”upgrades” complete and network restored to optimum capacity” became additional “upgrades” from “1 to 4” the next day, became “we started fixing the issue at two…”, (firstly, what happened to 1pm? How nonchalant are you?) became 5pm for the fix, became 8pm, became 9pm (all mails sent with false hope). 9pm hits and??? Internet dead. Completely dead for the past 15 hours. No eta. No feedback from gigawave. No more emails containing lies. Just dead. Trying to contact them to cancel. Impossible. Lines are dead. I reiterate, this is one of the most competitive industries in the country. This company doesnt offer a resilient network, nor redundance, they do not offer any customer support whatsoever, yet their pricing doesnt reflect that. It also seems (personally) that there are some suspicious things happening behind the scenes here. All the name changes, the reviews, all of it, it just gives me the ick. Not trustworthy whatsoever. Hellopeter 0. Trustpilot 0. Just 0.
0 replies
11 months ago
These people are bad news.
Look. I have always known this ISP had bad support. Heck, no support even, but their redeeming factor has always been their network, and that is why I stayed a moderately content customer. However, the network has degraded to one of the worst fibre networks in RSA after their departure from Seacom. This ISP offers nothing at its price point. Other ISPs at this price have network redundance, they have larger support departments (or rather, they actually have support staff and not some bot who literally spams a generic message LITERALLY every minute for who knows how long without ever getting back or following up). Telephone line, unreachable. Accounts department, unreachable. Any human being at this company, unreachable. Also, they change their name every six months to try and reset their google reviews to baseline. I can also spot planted reviews from a mile away. All those 5 star reviews in quick succession made as the google account just landed by accounts who literally have only one review on them (namely this ISP, they must have been REALLY impressed, or, Ocam’s Razer, ****. Is that not suspicious? The creativity of the complaint reviews make it abundantly clear they are human and real, however all the 5 star reviews, looks like they are written by AI. Generic, emotionless, 0 creativity. These people are taking us for fools. They probably changed routing through more affordable providers hence the current network blackout, but what was an “unknown network error” became “scheduled” “upgrades” became “maintenance”. What was ignoring all tickets about unusable internet (I am talking 0.5mbps up and down on a 500/200 line) became “”upgrades” complete and network restored to optimum capacity” became additional “upgrades” from “1 to 4” the next day, became “we started fixing the issue at two…”, (firstly, what happened to 1pm? How nonchalant are you?) became 5pm for the fix, became 8pm, became 9pm (all mails sent with false hope). 9pm hits and??? Internet dead. Completely dead for the past 15 hours. No eta. No feedback from gigawave. No more emails containing lies. Just dead. Trying to contact them to cancel. Impossible. Lines are dead. I reiterate, this is one of the most competitive industries in the country. This company doesnt offer a resilient network, nor redundance, they do not offer any customer support whatsoever, yet their pricing doesnt reflect that. It also seems (personally) that there are some suspicious things happening behind the scenes here. All the name changes, the reviews, all of it, it just gives me the ick. Not trustworthy whatsoever. Hellopeter 0. Trustpilot 0. Just 0.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
2 (100%)