RB
Ruan B
Active since May 2025
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Complete Failure to Deliver Order + Extremely Poor Customer Service
I placed an order with Netflorist three weeks ago for two items, scheduled for delivery on 13 February 2026 (yesterday) I re**** on your service to get it right. Instead, only one of the two items was delivered. When I called to inquire, the agent assured me the missing item was “out for delivery” and would arrive before 17:00. At 17:00, still nothing—so I called again. I was then told that deliveries to businesses stop at 17:00, and they requested my home address (which I provided). They promised delivery before 20:00. At 18:35, I received an email stating the order had been rescheduled for today, 14 February 2026, and would be “prioritised.” No delivery occurred today either. This is the exact same situation that happened with my previous orders —repeated promises, shifting excuses, no follow-through, and zero accountability. I requested to speak to a manager, only to be told they are in “back-to-back meetings on a Saturday” and unavailable. This is utterly unacceptable. The lack of professionalism is staggering: misleading assurances, poor communication, no urgency on a high-expectation day like Valentine’s, and now stonewalling when escalation is requested. I am deeply disappointed and frustrated. Netflorist has shown complete disregard for customers who plan ahead and pay in good faith. This level of unreliability and dismissive service is shocking from what positions itself as South Africa’s leading online gift and flower delivery company. I will highly not recommend Netflorist to anyone. Based on my repeated bad experiences, I strongly advise others to avoid your service entirely—opt for competitors who actually deliver what they promise and treat customers with respect.
0 replies
8 months ago
I just got off the phone with Santam and I’m really impressed! They managed to beat my previous insurance premium and were extremely helpful throughout the process
I just got off the phone with Santam and I’m really impressed! They managed to beat my previous insurance premium and were extremely helpful throughout the process. The service was professional, friendly, and efficient — highly recommended! - Edgar
1 reply
11 months ago
VW Autohaus Centurion - Disappointment
On the 3rd of April 2025, I took my vehicle to Volkswagen Centurion to inspect the air conditioning system, as I had been needing to refill it every two months. On the 4th of April, I was informed that the issue was a leaking expansion valve, which needed to be ordered. However, I received no further feedback from Volkswagen. On the 22nd of April, I followed up myself, only to be told, “I deal with so many customers, I’m not sure about your query.” I explained the matter again, yet still received no updates. I followed up once more on the 5th of May and was told the consultant was waiting for the foreman’s input, and that the earliest available date to book my vehicle in again would be the 13th of May. I brought my car in on that date, only to find out that the part had still not been ordered. After the vehicle was finally booked in, I had to continuously follow up myself to get any progress updates. To my frustration, I received my car back yesterday in a worse condition than before, heater not working and making ice cold, cables hanging out, *****s falling from everywhere and damaged dashboard. I am extremely disappointed in the level of service, the lack of communication, and what appears to be a general disregard for customer care and competence.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)