C
Candice
Active since May 2025
4
Reviews
0
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Reviews
4 reviews1 month ago
No delivery of belongings after paying the full amount
Title: Paid in Full – No Delivery Confirmation and No Response from Excuss Logistics Complaint: I am extremely disappointed with the service received from Excuss Logistics. I was informed that my delivery would take place on Wednesday and that I would receive the contact details of the delivery team. Based on this confirmation, I planned my work travel arrangements accordingly. Despite multiple follow-up messages and calls to Rodney, I have not received any confirmation, updated delivery schedule, or feedback. My calls are not being returned, and my messages are being ignored. I have paid the quoted amount in full, yet I am being left without clarity on when my delivery will take place. This lack of communication is unacceptable, especially after full payment has been made. As a customer, I expect: • Clear communication • Confirmed delivery timelines • Responsiveness to calls and messages • Professional service I am still waiting for honest feedback regarding the status of my delivery. If this matter is not resolved urgently, I will escalate it further. I hope Excuss Logistics addresses this matter promptly.
0 replies
10 months ago
Ongoing Issue with Updating Personal Details and Accessing Discovery App
Complaint: Ongoing Issue with Updating Personal Details and Accessing Discovery App I am logging this complaint regarding an unresolved issue with Discovery. On Tuesday, 3rd June, I submitted a complaint on hellopeter as I was not being assisted as promised in updating my personal details and DDID so that I could regain access to the Discovery app. Following my complaint, a Discovery consultant contacted me and assured me that I would be assisted in updating my details, pending verification by the ***** and OTP departments. I completed the verification, and was told that the consultant would call me back to manually update my details. To date—four days later—I have not received any follow-up call or assistance. I am still unable to access the app. Today, I followed up by calling Discovery again, only to be informed that I cannot be helped until Monday, as the relevant web support department is unavailable. This delay now means that I have been trying to resolve this matter for almost three weeks without success. This ongoing issue is affecting my ability to access my medical aid and Vitality information, and I urgently require resolution.
106 replies
11 months ago
Unable to update personal details for access to App due to poor service and inability to adhere to SLA
7 Days Later and Still No Help from Discovery – Extremely Poor Service! I logged a request with Discovery 7 days ago to update my personal details and DDID so that I could access the Discovery app for medical aid and vitality. I was told the process takes up to 72 hours and that I would receive an OTP to complete it. After 3 days of silence, I called to follow up and was assured that I would be assisted. It’s now been a full week, and I’m still waiting – no OTP, no update, and no resolution. I also contacted a service consultant directly, but that was a waste of time – they made promises with no follow-through. How is it acceptable for a company of this size to offer such unreliable and inefficient service? I’m extremely disappointed. Please sort this out urgently!
159 replies
11 months ago
I recently transitioned my household and personal insurance to OUTsurance, and the experience was nothing short of outstanding
I recently transitioned my household and personal insurance to OUTsurance, and the experience was nothing short of outstanding. From my first enquiry to policy activation, every step was handled with professionalism and genuine care. The consultant took the time to understand my exact needs, explained all options clearly, and answered every question patiently. Finally, knowing I have Help@OUT’s 24/7 emergency home assistance brings invaluable peace of mind—whether it’s a burst pipe at midnight or a locksmith on a weekend . I wholeheartedly recommend OUTsurance to anyone seeking reliable, customer-focused insurance cover.
58 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)