LL
lana L
Active since May 2025
4
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4 reviews1 month ago
Bonamanzi resort bronkhorstspruit dam ,horrible resort ,one pays for the owners helicopter ,bad roads no street lights , obstacles and holes and rocks everywhere
Normal guests paying for the owners expensive 20 million rand helicopter. About three weeks ago we had a picnic and boat trip. My sister in law changed the babies clothes to a swimsuit. We were standing next to her nobody could see anything none the less a security of the resort came up to your picnic site stating it is indecent exposure, why are we changing the nappy , which she wasn't, she just clothed the baby with a swimsuit. This was very inappropriate, there is also no facilities to change a baby nappy if that is what she was doing. Secondly we were staying at the resort this past weekend. We had a surprise that we owe even more money for staying overnight.we had to pay the host and then the resort for staying the night. On top of all this we had to pay for the canoe same price as a motor boat and we put our canoe in water by ourselves obviously not requiring a tractor as a canoe doesn't have a trailer. It is really an uncomfortable and unwelcoming resort ,one is policed and told you have to pay more around every turn and bend. There are no good roads or street lights , there are obstacles and holes , ditches and unkept roads everywhere, but glad to report the helicopter is kept in prestine condition, after all that is what we all paying for. After having been kept at the security gate and after being told we wont leave unless we pay the randsom of more money which there is no sign for ,there is only camping fee and day visitors and boats. The host finally called back and say this fee even Applies to themselves, guests and housekeepers and gardeners. Lol so seems even you paid for your house and the levy each month you have to pay to enter and to sleep also. What a way to make sure one's 20 million rand helicopter is paid for, pay for your stay but dont change baby clothes on your picnic and dont think sleeping is a free activity here, the owner needs to pay his helicopter. Would like to give -1 ,especially after giving them another chance
0 replies
8 months ago
********** service
the worst service, would not recommend. Best to find another shop, not worth visiting
0 replies
9 months ago
save yourself the displeasure from going there
Worst service and experience i have ever received, do not waste your time , money or fuel ,rude and unpleasant experience, management also called me and was rude, just save yourself the displeasure from going there
0 replies
11 months ago
Low par service, no accountability
ANOTHER UPDATE: I DID VERIFY ON WHATSAPP IF ITEMS WHERE IN STOCK I ALSO VERIFIED THAT I AM ON MY WAY TO FETCH ITEMS, THE LADY AT THE PLACE SAID THAT WHATSAPP LINE HAS NOTHING TO DO WITH THE SHOP EVEN THOUGH IT IS CONNECTED TO HER SHOP PROFILE ON GOOGLE. THESE PEOPLE ARE VERY UNPROFESSIONAL, THEY DO NOT TAKE ACCOUNTABILITY WHAT SO EVER. I NEVER SEND ANY AGGRESSIVE TEXT TO THEM , THE ONLY TEXT WAS TO VERIFY THE ITEMS ARE IN STOCK AND TO VERIFY THAT I AM ON MY WAY. THEY CALLED ME WHILE I WAS DRIVING BACK HOME AND MADE A SNARLY REMARK. I CAN NOT BE XENOPHOBIC OR ****** AS I AM WHITE MYSELF AND EUROPEAN ANCESTRY FROM GERMANY. I WAS SHOCKED AT THE SERVICE LEVEL AND WANTED TO ASKED THE LADY MULTIPLE TIMES FOR HER BOSS'S DETAILS AND SHE DECLINED AND SAID SHE DOES NOT WANT TO GET ANYBODY IN TROUBLE, BASICALLY ADMITTING THAT THE SERVICE WAS BAD AND SOMEONE WILL GET INTO TROUBLE, ONLY AFTER AWHILE SHE THEN SAID SHE IS THE BOSS, AT THAT POINT I ASKED HER WHERE IS SHE FROM, BECAUSE I AM NOT SURE IF SHE CAN NOT COMMUNICATE PROPERLY AS IT IS CLEAR ENGLISH ISN'T HER FIRST LANGUAGE. UPDATE: I WAS DRIVING HOME IN TRAFFIC STILL ON HIGHWAY WHEN I GOT A CALL FROM A NUMBER I DO NOT KNOW, IT IS A WOMAN WHO IMMEDIATELY SAID" DID YOU FORGET TO DRINK YOUR CRAZY PILLS" THEN I ASKED WHO IS SPEAKING AND SHE SAID I AM FROM BULK EPSOM SALT, TRUELY A VERY UNPROFESSIONAL PLACE, LOW STANDARDS HIGH PRICED PRODUCT, I ONLY BOUGHT ONCE FROM THEM IN SANDTON AND IT WAS NOT SUCH A HORRIBLE EXPERIENCE I CAN SEE WHY THEY CLOSED DOWN SHOP, VERY BAD BUSINESS, THE EUROPEAN LADY NEEDS TO GROW UP, VERY CHILDISH TO CALL ME LIKE THAT. DRAMA, DRAMA,DRAMA, VERY UNNECESSARY. i MANAGED TO FIND A PLACE CHEAPER AND IN CENTURION, I HAVENT BEEN, BUT IT CAN NOT BE WORSE THAN WHAT HAPPENED TODAY, BRIGHT PACKAGING 012 0040 183 \ MY REVIEW FROM 2 HOURS AGO Do not go there, I drove from centurion to get my products, I ask before hand and I was told everything is in stock , the European lady said it is out of stock and their epsom salt was R100 more expensive from December. She refused to give me her boss's number ,she said I talked to the warehouse, she doesn't have stock. I msged this business ,she said she doesn't want to get anyone in trouble. Then she said it is her shop she is the boss after refusing to tell me who the boss is. Very unusual, I have never experienced this. I asked her where she is from and she then insinuated I am ******, but I was so shocked by this service I was wondering where she is from maybe that will tell me why the service is below par, even for south africa, she was ashamed of where she is from she didn't tell me and said xenophobia, lol , anyway I am still shocked. Worse service I have ever experienced, do not drive there if it is far for you, you will be disappointed. I told her I am south african. I have no shame. She has no pride in herself. She was also in her car when I ran the door of the shop. Very strange person. I guessed Romanian by her accent. I have only met great Romanians, very strange, I do not recommend to go to this shop.
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Review Distribution
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2 Star
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1 Star
4 (100%)