DV
Daleen V
Active since Jun 2025
3
Reviews
0
Industries
Reviews
3 reviews11 months ago
Unacceptable Response and Lack of Assistance from ACSA OR Tambo
Rating: 1/5 I'm extremely disappointed with the service I received from Airports Company South Africa (ACSA) OR Tambo International Airport's Client and Passenger Services. Despite submitting a detailed report with all necessary information about our damaged suitcases, we've been met with unhelpful and delayed responses. After sending a comprehensive report, ACSA responded by asking for more details, including which airport our query was related to, despite all relevant information being in the attachments. It's been 5 months since our initial complaint, and we've yet to receive a meaningful response or resolution. Details of the issue: - Damaged suitcases on flight between Frankfurt and Johannesburg with layover in Heathrow - Report submitted with all necessary information and documentation - Unhelpful response from ACSA asking for redundant information - No further response or resolution after 5 months Recommendation: I would not recommend ACSA OR Tambo International Airport's Client and Passenger Services to anyone due to their lack of responsiveness and assistance. Until they improve their customer service and claims process, I will be cautious about using their services. Advice to ACSA: Take responsibility for assisting passengers with legitimate claims and improve your response times. Ensure that your staff is adequately trained to handle customer inquiries efficiently and effectively.
0 replies
11 months ago
Unacceptable Delay and Lack of Response from Lufthansa
I'm extremely disappointed with the handling of my damaged suitcase claim by Lufthansa. Our suitcases were damaged on a flight between Frankfurt and Johannesburg with a layover in Heathrow. Despite sending a detailed report with all necessary information and documentation to Lufthansa's flight service email, we've received no response or resolution. It's been 5 months since we submitted our claim, and the only response we received was an automated email from Lufthansa's press office, which didn't even address our issue. The email seemed irrelevant to our claim, and it's clear that they didn't take our issue seriously. Details of the issue: - Flight: LH947/07JAN, BA903/09JAN, BA55/09JAN - Routing: MAN/FRA/LHR/JNB - Suitcase details: Damaged suitcases received a week after arrival - Claim submitted: With all necessary information and documentation - No response: Despite multiple attempts to contact Lufthansa Recommendation: I would not recommend Lufthansa to anyone due to their poor customer service and lack of response to legitimate claims. Until they improve their claims process and communication, I will not be flying with them again. Advice to Lufthansa: Take responsibility for damaged luggage and improve your claims process to ensure timely and fair compensation for passengers. Respond to customer inquiries in a timely and relevant manner.
0 replies
11 months ago
Damaged Suitcases and Poor Customer Service - British Airways
Rating: 1/5 I had a disappointing experience with British Airways in January 2025 when my suitcases were damaged during a flight from Frankfurt to Johannesburg with a layover in Heathrow. The suitcases were crushed on both sides and received a week after our arrival. Despite reporting the incident and providing all necessary documentation, the claims process has been slow and unresponsive. The file reference number is JNBBA10434/22FEB25/0806GMT. Details of the issue: - Flight: LH947/07JAN, BA903/09JAN, BA55/09JAN - Routing: MAN/FRA/LHR/JNB - Suitcase details: Purple/violet/lilac/mauve upright design, 2 years old, valued at ZAR 2000 - Damage: Crushed sides on both suitcases Recommendation: I would not recommend British Airways to anyone due to their poor handling of damaged luggage and lack of customer service. Until they improve their baggage handling and claims process, I will not be flying with them again. Advice to British Airways: Take responsibility for damaged luggage and improve your claims process to ensure timely and fair compensation for passengers.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)