British Airways UK
Unclaimed Business
|1.2|9 Reviews (last 12 months)|This business does not respond to reviews
British Airways UK
Unclaimed Business
|1.2
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.2|9 Reviews
Jul '25 - Jun '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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LS
Laura S
1 reviews | Active since Jan 2020
6 May 2026, 11:49
Very Dissatisfied
after much consideration I have decided to lodge a complaint about British Airways. On the 03/04/2026 I tried to book my seat online without any success. I then decided to get to the aiport earlier that expected by the airlines to book my seat at the check-in counter. The reason for my visit was to celebrate my mother's 90th birthday, a milestone in anyones life. I was suppose to fly from O R Tanbo to London on the BA flight at 21:15. Up until the time I arrived at the airport, I never received any notification about my up coming trip. A family member's friend who was travel;ing from the USA to the UK was advised that he needed an ETA which he app**** for on the same day of his departure and received it within 15 minutes. The security asked whether I have an ETA permit and in the past I would show both my SA and Italian passport without any incidents. The security gave me a QR code to arrange for this permit and said that it'll take about 15 minutes and not to worry any further. I must add that the woman at the check-in counter was exceptionally rude and unhelpful, these are the people that represent BA. By 21:00 I went back to the check-in desk and advised her that I still had not received any ETA confirmation. She then said that she would need to mark me down as a "no show" and I said to her that she cannot mark me down as a no show as I was at the airport ready to board the aeroplane. As far as I'm concerned a "no show" is a person who has not arrived at the airport at all. I had spent almost 4 and half hours at the airport with zero assistance. I then tried to get assistance from the call centre who were as unhelpful, it was as if everybody went deaf, dumb and blind, no one was prepared to help. I'm a pensioner and I've been saving up for this occasion and to top it of I've lost the full value of the ticket. I sincerely pray that someone in upper management reads this complaint
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Laura S
1 reviews | Active since Jan 2020
6 May 2026, 11:49
Very Dissatisfied
after much consideration I have decided to lodge a complaint about British Airways. On the 03/04/2026 I tried to book my seat online without any success. I then decided to get to the aiport earlier that expected by the airlines to book my seat at the check-in counter. The reason for my visit was to celebrate my mother's 90th birthday, a milestone in anyones life. I was suppose to fly from O R Tanbo to London on the BA flight at 21:15. Up until the time I arrived at the airport, I never received any notification about my up coming trip. A family member's friend who was travel;ing from the USA to the UK was advised that he needed an ETA which he app**** for on the same day of his departure and received it within 15 minutes. The security asked whether I have an ETA permit and in the past I would show both my SA and Italian passport without any incidents. The security gave me a QR code to arrange for this permit and said that it'll take about 15 minutes and not to worry any further. I must add that the woman at the check-in counter was exceptionally rude and unhelpful, these are the people that represent BA. By 21:00 I went back to the check-in desk and advised her that I still had not received any ETA confirmation. She then said that she would need to mark me down as a "no show" and I said to her that she cannot mark me down as a no show as I was at the airport ready to board the aeroplane. As far as I'm concerned a "no show" is a person who has not arrived at the airport at all. I had spent almost 4 and half hours at the airport with zero assistance. I then tried to get assistance from the call centre who were as unhelpful, it was as if everybody went deaf, dumb and blind, no one was prepared to help. I'm a pensioner and I've been saving up for this occasion and to top it of I've lost the full value of the ticket. I sincerely pray that someone in upper management reads this complaint
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CANDICE O'REILLY
1 reviews | Active since Jan 2020
13 Jan 2026, 10:44
PATHETIC SERVICE
After spending almost 3 hours due to visa problems, being given the run around by BA staff that really didn't seem to want to assist, I was ensured that my flight has been put "on hold" and I have 72 hours to make amendments by the manager and a gentlemen at the frontline of BA. After calling the BA call center this morning, I was informed that they do not have "on hold" policies and that the flight has been cancelled. I have been trying to contact the airline with no luck, called the airport and was also not very helpful and was told they cannot walk to their desk to hand over a message. I live 2 hours away from the airport and was told to drive back there to have a "note" put on the system. I need to fly out of SA for a work opportunity which I could loose if i do not have flights booked. The service f2f and telephonically from BA has been shocking, I have never experienced such pure disinterment and unhelpful service from staff at any other airline.
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CANDICE O'REILLY
1 reviews | Active since Jan 2020
13 Jan 2026, 10:44
PATHETIC SERVICE
After spending almost 3 hours due to visa problems, being given the run around by BA staff that really didn't seem to want to assist, I was ensured that my flight has been put "on hold" and I have 72 hours to make amendments by the manager and a gentlemen at the frontline of BA. After calling the BA call center this morning, I was informed that they do not have "on hold" policies and that the flight has been cancelled. I have been trying to contact the airline with no luck, called the airport and was also not very helpful and was told they cannot walk to their desk to hand over a message. I live 2 hours away from the airport and was told to drive back there to have a "note" put on the system. I need to fly out of SA for a work opportunity which I could loose if i do not have flights booked. The service f2f and telephonically from BA has been shocking, I have never experienced such pure disinterment and unhelpful service from staff at any other airline.
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Catherine V
1 reviews | Active since Jan 2020
8 Oct 2025, 08:25
Horrific service and experience from BA!!!
Horrific service and experience from BA!!! I booked a ticket to the USA which BA cancelled due to covid. BA then issued a voucher to use which was extended every few months. About a year later I received an email from BA offering a refund on the voucher as an option and I took them up on, filled out the relevant paperwork and received an email back from BA to say that the refund had been accepted with a voucher refund number. I even followed up less than a year after the refund was accepted and was told I will get paid, I'm on the list but it will take time and be patient. So I remained patient, was never paid and now the voucher has expired. Any attempts at trying to ascertain when I will receive the refund or why I haven't received the refund have been futile. All you can do is phone their call Centre (must have phoned them 10 times to follow up and I always get the same response," we will escalate it and someone from BA will get in touch in 7 business days".) No-one ever reached out or tried getting back in touch. Then you'd phone again and the same response and repeat.... Out of desperation I tried following up on X, same story a few agents responded, asked for screen shots of the correspondence with BA on the refund and once I'd sent them the screenshots never heard back, followed up, and no response yet again! How does an airline like British Airways operate like this, its absolutely appalling!!! The long and short of it is, had I never been offered the refund I would have used my ticket voucher but they offered the refund and I didn't use it consequently. Don't offer a client a refund when they clearly had no intention to pay out! As a last minute plan, I thought Id try to a quick trip to London in September 2025 just to use the voucher as I could see I wasn't getting any assistance from them re the refund but my Mum had a stroke whilst visiting me and I then couldn't travel. I surely can't be the only person to have experienced this with BA? If anyone knows of an airline Ombudsman, I'd be most grateful and see if I go that route? I will never book on British Airways again. Appalling service and ********* conduct!!
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Catherine V
1 reviews | Active since Jan 2020
8 Oct 2025, 08:25
Horrific service and experience from BA!!!
Horrific service and experience from BA!!! I booked a ticket to the USA which BA cancelled due to covid. BA then issued a voucher to use which was extended every few months. About a year later I received an email from BA offering a refund on the voucher as an option and I took them up on, filled out the relevant paperwork and received an email back from BA to say that the refund had been accepted with a voucher refund number. I even followed up less than a year after the refund was accepted and was told I will get paid, I'm on the list but it will take time and be patient. So I remained patient, was never paid and now the voucher has expired. Any attempts at trying to ascertain when I will receive the refund or why I haven't received the refund have been futile. All you can do is phone their call Centre (must have phoned them 10 times to follow up and I always get the same response," we will escalate it and someone from BA will get in touch in 7 business days".) No-one ever reached out or tried getting back in touch. Then you'd phone again and the same response and repeat.... Out of desperation I tried following up on X, same story a few agents responded, asked for screen shots of the correspondence with BA on the refund and once I'd sent them the screenshots never heard back, followed up, and no response yet again! How does an airline like British Airways operate like this, its absolutely appalling!!! The long and short of it is, had I never been offered the refund I would have used my ticket voucher but they offered the refund and I didn't use it consequently. Don't offer a client a refund when they clearly had no intention to pay out! As a last minute plan, I thought Id try to a quick trip to London in September 2025 just to use the voucher as I could see I wasn't getting any assistance from them re the refund but my Mum had a stroke whilst visiting me and I then couldn't travel. I surely can't be the only person to have experienced this with BA? If anyone knows of an airline Ombudsman, I'd be most grateful and see if I go that route? I will never book on British Airways again. Appalling service and ********* conduct!!
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troy van der horst
1 reviews | Active since Jan 2020
25 Sept 2025, 05:58
Damaged Luggage
Booked flights for Europe vacation (e-ticket receipt U4TCNG) with British Airways. Received damaged luggage at Cape Town International upon return from Athens via Heathrow and via Johannesburg. The local airline Airlink of the last connecting flight from Johannesburg said that they received the luggage damaged from British Airways. British Airways does not want to take responsibility for the damaged luggage and wants to shift the blame to the local airline. Now have two damaged suitcases, one which was purchased less than a week before the vacation and nobody wants to take responsibility. British Airways reference Case: 08161401.
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troy van der horst
1 reviews | Active since Jan 2020
25 Sept 2025, 05:58
Damaged Luggage
Booked flights for Europe vacation (e-ticket receipt U4TCNG) with British Airways. Received damaged luggage at Cape Town International upon return from Athens via Heathrow and via Johannesburg. The local airline Airlink of the last connecting flight from Johannesburg said that they received the luggage damaged from British Airways. British Airways does not want to take responsibility for the damaged luggage and wants to shift the blame to the local airline. Now have two damaged suitcases, one which was purchased less than a week before the vacation and nobody wants to take responsibility. British Airways reference Case: 08161401.
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Hendrik W
1 reviews | Active since Jan 2020
22 Jul 2025, 11:03
Double Charged for Baggage – No Response from British Airways After 3 Attempts
I am writing this review out of sheer frustration with British Airways’ complete lack of customer service. Before my recent flight, I tried to book and pay for an extra bag during online check-in. The website prompted me to enter my card details, but after doing so, it returned an error and said the payment didn’t go through. It then asked me to try another card. I followed the instructions and used a second card, but again received the same error message. I assumed the payments had failed – but to my shock, both amounts were later deducted from my accounts. Despite being charged twice, the baggage booking was never confirmed, and I had no choice but to pay again at the airport to ensure my bag would be accepted. Since then, I have contacted British Airways three separate times, via their official communication channels, explaining the situation and requesting a refund for the two failed online transactions. I have received no response at all—not even an acknowledgement. This experience has been both stressful and disappointing. As a paying customer, I expect a functioning booking system and, at the very least, a basic level of customer service. To be charged twice for a service I never received, then ignored repeatedly when trying to resolve it, is unacceptable. I am still waiting for British Airways to take responsibility and refund the money that was wrongly taken from me. I urge others to be cautious when using their online payment system.
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Hendrik W
1 reviews | Active since Jan 2020
22 Jul 2025, 11:03
Double Charged for Baggage – No Response from British Airways After 3 Attempts
I am writing this review out of sheer frustration with British Airways’ complete lack of customer service. Before my recent flight, I tried to book and pay for an extra bag during online check-in. The website prompted me to enter my card details, but after doing so, it returned an error and said the payment didn’t go through. It then asked me to try another card. I followed the instructions and used a second card, but again received the same error message. I assumed the payments had failed – but to my shock, both amounts were later deducted from my accounts. Despite being charged twice, the baggage booking was never confirmed, and I had no choice but to pay again at the airport to ensure my bag would be accepted. Since then, I have contacted British Airways three separate times, via their official communication channels, explaining the situation and requesting a refund for the two failed online transactions. I have received no response at all—not even an acknowledgement. This experience has been both stressful and disappointing. As a paying customer, I expect a functioning booking system and, at the very least, a basic level of customer service. To be charged twice for a service I never received, then ignored repeatedly when trying to resolve it, is unacceptable. I am still waiting for British Airways to take responsibility and refund the money that was wrongly taken from me. I urge others to be cautious when using their online payment system.
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Pumelele D
1 reviews | Active since Jan 2020
19 Jun 2025, 13:14
Damaged bag & no assistance from British Airways
I travelled with British Airways on 01 June 2025 from Toronto to London Heathrow and then Heathrow to Johannesburg (Ref no. ZHRQXA). However, upon my arrival at OR Tambo International ON 2 June 2025, I found my suitcase totally damaged and I immediately went and reported the bag (Ref no. DPR JNBBA35690/02JUN25/0616GMT). However, to date I have not heard any response from British Airways. I have tried sending emails and contacting their representative office in Johannesburg, but to no avail. My suitcase was not even 6 months old
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Pumelele D
1 reviews | Active since Jan 2020
19 Jun 2025, 13:14
Damaged bag & no assistance from British Airways
I travelled with British Airways on 01 June 2025 from Toronto to London Heathrow and then Heathrow to Johannesburg (Ref no. ZHRQXA). However, upon my arrival at OR Tambo International ON 2 June 2025, I found my suitcase totally damaged and I immediately went and reported the bag (Ref no. DPR JNBBA35690/02JUN25/0616GMT). However, to date I have not heard any response from British Airways. I have tried sending emails and contacting their representative office in Johannesburg, but to no avail. My suitcase was not even 6 months old
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