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troy van der horst
Active since Jul 2014
9
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9 reviews7 months ago
Damaged Luggage
Booked flights for Europe vacation (e-ticket receipt U4TCNG) with British Airways. Received damaged luggage at Cape Town International upon return from Athens via Heathrow and via Johannesburg. The local airline Airlink of the last connecting flight from Johannesburg said that they received the luggage damaged from British Airways. British Airways does not want to take responsibility for the damaged luggage and wants to shift the blame to the local airline. Now have two damaged suitcases, one which was purchased less than a week before the vacation and nobody wants to take responsibility. British Airways reference Case: 08161401.
0 replies
24 months ago
Pathetic after sale warranty service
On 13 February 2024 Angelique Jansen from CTM Johannesburg Customer Care promised to replace spare part for Amalfi tap mixer as the terms and conditions had suddenly changed and no longer under warranty of 10 years as this type of warranty only applies to Tivoli products. It has been almost 3 months and no feedback received regarding the spare part that was promised. Initial problem was reported to the CTM Northgate branch on 31 January 2024 who promised that the unit would be exchanged for a new one under the warranty conditions.
265 replies
25 months ago
VODACOM lies, deceit and theft
My wife's contract was *****ulently changed without her permission or consent. Her sim only contract was changed from R477 after a call from Vodacom online sales agent promoting more data for the same package. First contact with Vodacom was on 16 January 2024 to resolve this issue as this Vodacom bot system us useless. At that time the useless and *********** customer care service assistant first said that it was in process of migration and that my wife would have to pay a penalty for the ******* actions of Vodacom sales agents. A call was received from a Vodacom member who was more concerned about the reputation of Vodacom than resolving the issue. A Vodacom service centre advisor Alvin Sherman Nicholson promised to resolve this issue in January. Alvin informed via email that the contract was reverted to the previous package on 09 February 2024 which was a lie. The deduction increased to R1171 from R477 without my wife's permission and approval which is a crime. On 25 March Happiness Shezi from Vodacom contacted my wife via phone call to inform that the package was reverted to the old contract, which again turned out to be lies. Happiness said that after February the payment would revert to the correct amount and Vodacom needs to refund these ********ly *****ulent amounts that was *******ly deducted by Vodacom. Since then neither Alvin who initially promised that the issue was resolved in January or Happiness has responded. My wife received an SMS that with reference number 5-36113780196476 that Pat Jacobs would attend to this matter by 02 April 2024 which once again lies and deceit from Vodacom as this had not happened and another deduction of R1171.91 end of March for a contract that was not agreed upon. This thievery of Vodacom needs to stop and be addressed immediately.
159 replies
25 months ago
Pathetic Service KAUAI N1 CITY
With regard to WI code for free smoothie for achieving exercise goals with Virgin Active N1 City. Second week arriving at Kauai N1 City inside Virgin Active and the coupon can't be redeemed because system is allegedly busy with maintenance. End result is that coupons expire and can't be redeemed. This is unacceptable and the customer is just sent away with no solution to this ongoing issue.
0 replies
26 months ago
Pathetic Guarantee Service for AMALFI Tap
Good morning. Contacted Northgate branch in Cape Town on 31 January 2024 regarding Amalfi mixer with regard to cold water tap not working. Plumber from insurance had come to evaluate on that day and could not remove the cold water tap and said the mixer needs to be replaced. Amalfi 10 year guarantee and was informed by the Northgate branch to just email a picture of the tap in order for it to be replaced. This was done and no feedback received. Made telephonic contact again on 5 February and was asked to email the proof of purchase and I stipulated that it was purchased in 2016. I found the receipt and emailed it on 5 February 2024 at 17h13. Received email feedback on 6 February 2024 with reference to a supplement that there was only a 5 year warranty on this model which was not the agreement with intial contact and sending away plumber from insurance based on this information from Northgate branch. This supplement was never received. Further feedback received on 7 February 2024 from Francois was : Apologies the 10 year guarantee is only on the body the inner parts is only 3 years. We can still help whit parts for you. This is not what I was initially promised regarding this tap. I emailed again on 8 February 2024 inquiring when someone would come fix or replace the tap. Only got response after I emailed again on 9 February 2024 stating Good afternoon,I m going to give the plumber cell number that can assist. 08718712869 he name is marshell. I requested clarity on this feedback and response was Good afternoon. The plumber is working for Amalfi as well for Tivoli. He is the one that fix all of the taps. Must the customer now contact this plumber and bear the cost for this? As this is what I then asked Francois in an email sent 10 February 2024 at 10h51 and requested feedback again at 08h36 today 12 February 2024. The terms and conditions changed with each feedback and is unacceptable when customers pay expensive for quality products and this is the type of service and assistance received.
343 replies
27 months ago
*****ulent change of contract by telephone sales agent
Good day. My wife received call from online sales agent regarding her SIM only contract for number 072. The member informed that she would be getting increased data and minutes with existing contract with the same amount paid. She made it clear that the data she has is enough as she has WIFI at home and work. The end result was that this sales agent *****ulently changed her SIM only contract to new contract with increase data and almost double the premium which she did not agree to. Upon contacting customer care service on 16 January 2024 the person assisting was very *********** in resolving this issue and first said that it was in process and then that it was migrated and that she would have to pay a penalty to change it back which was not her fault but the dishonest sales person who changed this without her permission. The customer care service person who took the call even take my email address and said that I would be CC in the correspondence to resolve this issue. Neither my wife or myself received the promised correspondence to resolve this issue. The person kept saying that he was not understanding what was on the system and expected my wife call another department and said that he is logging a request for a call back to her to resolve this issue which has not happened. Kindly resolve this matter or the debit order for this *****ulent upgrade will have to be stopped with the bank which was relayed as such to the customer care service member. Please make use of the recordings of which is always advised at the start of calls and take the necessary disciplinary action in regard to the sales agent who changes peoples contract without their permission. Good day. The reply to SIM only contract of above email was a virual BOT which was previously attempted by my wife and proved to be unsuccessful. This is unprofessional and the issue can't be resolved like this. A call from someone who can resolve this issue is expected today or the debit order in regard to the *****ulent upgrade will be stopped with immediate effect. 072.
337 replies
31 months ago
Petworld Loyalty Points
Contacted Taryn at Petworld regarding loyalty points (credits that can be used for purchase) that were suddenly missing and thier app that was not working on 07 September 2023. The feedback was that the staff at N1 City would resolve the issue of the missing loyalty points and that the app was no longer working. With follow up emails I received excuses and that the matter was constantly being escalated. The value of loyalty points was close to the value of my dogs monthly food of R1600 and was being saved for such a purchase. On visiting N1 City Petworld to purchase dog food on 27 September 2023 the staff at N1 City confirmed that this issue can't be resolved at their level. I was also informed that more customers have this challenge regarding missing loyalty points. Almost a month has passed with no solution with the excuse that it is being escalated.
58 replies
34 months ago
Plumbing repair
William Machitiso Jnr provided excellent service in assisting with a plumbing repair with regular follow ups to ensure that the problem was resolved promptly. Keep up the good work.
53 replies
44 months ago
New Pet Policy
Excellent service received from Jaen Boshoff upon receiving a call to explain policy for signing up. Policy well explained and all questions answered. Satisfied and signed up Dakota.
74 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)