CO
CANDICE O'REILLY
Active since Jan 2010
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
PATHETIC SERVICE
After spending almost 3 hours due to visa problems, being given the run around by BA staff that really didn't seem to want to assist, I was ensured that my flight has been put "on hold" and I have 72 hours to make amendments by the manager and a gentlemen at the frontline of BA. After calling the BA call center this morning, I was informed that they do not have "on hold" policies and that the flight has been cancelled. I have been trying to contact the airline with no luck, called the airport and was also not very helpful and was told they cannot walk to their desk to hand over a message. I live 2 hours away from the airport and was told to drive back there to have a "note" put on the system. I need to fly out of SA for a work opportunity which I could loose if i do not have flights booked. The service f2f and telephonically from BA has been shocking, I have never experienced such pure disinterment and unhelpful service from staff at any other airline.
0 replies
58 months ago
DISGUSTING SERVICE
The service received from Vox thus far has been appalling to say the least. My order was approved 7 days ago and was advised I will receive a call within 3 days. I proceeded to cancel my old service provider thinking my internet will be up and running by the new month. 7 days later, no phone calls, the Sales consultant Damian Rushton has been absolutely useless, not returning my calls nor replying to my emails, he just doesn't even bother, he should definitely not be working in the service industry. If I wasn't so desperate to have my line connected I would definitely have cancelled this order. Lets hope this sh*tty service does not continue. CAN SOMEONE PLEASE RESOLVE THIS TODAY!!!!
106 replies
63 months ago
PATHETIC SERVICE
My initial claim was logged on the 12th ref no: T398778. It took a week for a mobile repair person to be sent out (Friday 19th). After waiting the whole day on Friday the person arrived at my place at 4:45pm and advised he cannot do the repair. I expected to receive a call to make te necessary arrangements for it to be taken to a panel shop. I have called, left messages and emailed my claims advisor Sonia Du Plessis (sonia@smartuma.co.za) and still no feedback. The overall service I have received thus far is APPAULING to say the least. To date, I'm still waiting for someone to call me. I can honestly say, after using Streamline for years, I wont be in a hurry to use their services again. SONIA DU PLESSIS, PLEASE CALL ME!!!
56 replies
101 months ago
MODULES NOT REFLECTING
I have registered on the UNISA site to complete a qualification, made the payment and received confirmation that I have been successfully registered. After being registered I am NOT able to view any of my modules via the UNISA website. I have emailed and called on numerous occasions and no one seems to be able to help me?????? How am I suppose to commence my studies if I cannot see what I am registered for or the course work. I really NEED someone to have this matter resolved as I registered early in order to start my studies early. I really do not have the time to be messed around like this. YOUR URGENT ASSISTANCE IS REQUIRED!!!! I'm sure this is just a "system error" that needs to be fixed.
0 replies
108 months ago
Blacklisted/Blocked cellphone
<p>7 days ago I requested my cellphone to be blocked and blacklisted. I was advised it will take 24 hours and I will recieve the ITC number, which I need for the police report and my claim with insurance, after numerous calls to Telkom, with different excuses, I have still not recieved anything. A WEEK AND STILL NO RESPONSE. TELKOM , YOU ARE PATHETIC!!! WORSE SERVICE, DEFINATEILY WILL NOT RECOMMEND YOU TO ANYONE. </p>
112 replies
119 months ago
FALSE ADVERTISING and POOR SERVICE
<p>I upgraded my modem in Decemeber to the 10GB promo(5GB day & 5GB night), since upgrading I found it very strange that my day time data could just "dissapear" in 2-3 days but did nothing about it, thought it was probably my mistake. I switched my modem off in June and left it off until the 02 July, went online for about 30 min and switched it off again, come Monday.............YOU ARE OUT OF DATA, how is that even possible, 5GB data in 30 min, that is freaking impossible and all i did was go onto a sports site????I logged a complaint to have this investigated on 05 July(refernce no: ********** 6) and was told that I will be called in 24 hours.....im still waiting. Called back on 12th July to be told my case was closed as there is nothing suspicous, I requested for my call to be reopened as this is utter RUBBISH, call opened again, still waiting on a call. Called again today(ref no: ********** 5) to be given the same excuse. I WANT MY DATA OR MY MONEY BACK, this is daylight robbery and has been happening for months. TELKOM, PLEASE SORT OUT YOUR MESS, or Im taking you to the Ombusdsman, I would love to hear you explain how I used up 5 GB of data in 30 min as my call log clearly shows the time of logging on and off from the modem. Also, if you say you going to call a cutomer back THEN DO SO, its not the customers duty to run around for feedback. I am highly upset to say the lease, I want this mess sorted out ASAP, I dont have time to waste my money on **** that I dont recieve .</p>
106 replies
122 months ago
NO FEEDBACK
It is now 5 months later, millions of calls later, Facebook complaints and 2nd hello peter complaint and still not feedback.<br> I was suppose to be called according to Mwezi(as per my previous complaint on this site) and i'm still waiting...<br> Telkom is the worst service provider EVER. <br> My ref no is 17826224, can someone PLEASE CALL ME BACK!!!!<br> Liana Andrews was suppose to call me back but I wont hold my breath for that either.<br> Telkom is very quick to reply to these ads , so when you do please include the Ombudsman's phone number because I am sick and tired of this.
75 replies
123 months ago
POOR SERVICE/NO FEEDBACK
I am extremely irritated and angry with Telkom as a whole. I logged a complaint in novemeber 2015 and is still waiting on feedback because someone didnt do their job and closed my query. I have subsequenlty logged another query on 10 February and is still waiting on feedback from Telkom. I am being billed for calls and sms that is being made from my modem number and have requested numerous times for the sim card to be capped with no spend limit, however I am still recieving excessive bills with no feedback from Telkom. Is this what you call service? I do not use the sim card for anything other than data, have never made calls and have never sent an sms from that sim, I didnt even know it was possible. If someone could please do their job and call me back with feedback as to when I will get my money back because your \72 working hours\" has long expired and no one at the call centre can give me feedback on my query, all I get is \"they still working on it\". Your URGENT feedback will be appreciate because I cannot keep on paying for calls that I have not made. My next step from here would be to lay a complaint with the Ombudsman because this is RIDICULOUS."
75 replies
126 months ago
DISASTROUS service
I did an in store application for a new cell phone contract and a WEEK, later my application is 50% complete.<br> This is RIDICULOUS!!! I called the store and spoke to the consultant Anna who assisted me and she has no idea what is happening with my application, all they know is that is is 50% complete, whatever happened to doing a FOLLOW UP and INFORMING your customer, the service at Telkom ( telephonic and In store) is PATHETIC.<br> How is that you have branches but the staff is not able to fulfill customer requests, everything must be sent \back office"and no one seems to know what is happening in the \""back office\"".<br> I WANT my application to be finalized ASAP"
75 replies
129 months ago
WORST SERVICE FROM SHAUN(DRIVER)
My very first experience with this company and I can say without a doubt I will NEVER make use of their service. The service I received from Shaun (Driver) was the worst I have ever received. He was absolutely RUDE and should not be allowed to work in the service industry at all. I am disgusted that this kind of service is still being tolerated at businesses. Howard, who was the Manager was very efficient and helpful, thank you Howard , if all Shaun had to do was listen , it would have taken less than 5 minutes to understand that I just wanted to know the time of delivery and if that couldn't have been provided, then just a change of delivery address, but No....he wants to be rude and argumentative. I hope that the calls gets recorded, so that you can hear the type of service your customers are being given. I am utterly DISGUSTED and will never make use of this service.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (45.45454545454545%)
1 Star
6 (54.54545454545455%)