Active since Jun 2025
Cartracker took R800 in my account and they are refusing to refund me. On the 29th of September I Paid R800 for changing of cartracker from my old vehicle to my new vehicle, and they went and Debited another R870 from my account. They have confirmed that they received both funds but until this day they haven’t refunded me my money. I phoned their office several times, no one cares to ensure Custormer satisfactory, even the Manager I spoke with who goes by the name of Musa Nyathi, together with her colleagues Ida and Elizabeth, they are all in this, to ensure that I am inconvenienced. Cartracker is not to be trusted, when I requested them to cancel my contract and let me go find another company, they told me that I need to pay R2600. So now I have to stay with them and let them ***** my money wherever it pleases them, and if I no longer want their services, I must pay even more money, I need help!!!!!
I bought a Brand new car in September last year 2024, in December, the car started having issues with rear axle, loose and noisy, and posing a risk to me and other road users. I sent the vehicle for repairs in December, using the nearest VW as per the communication I got upon the purchase. The issue was not resolved. I sent it again in January2025, they failed again to resolve it, and I sent it again in February, they failed yet again. In March 2025 I sent it straight to Hoopers and I said if they fail this time around I no longer want the car. Note that I’ve reported the issue to hoopers long time ago and I informed them about the failed repairs. So, hoopers did fix the problem but I guess it was a quick fix and the problem came back again. I told them that I’m tired of sending the car every month for repairs like I bought a s**** or a reject that has issues, I told them that I no longer want this car but I want a refund because I wasted my money buying this defective car. Brenton Cole, the sales Director said he will not refund me nor take the vehicle back, he can only buy it at a retail price or I must trade it in. All these options are not in my favour, they favour them. I am not selling the car, the car shouldn’t be sold to anyone, it’s a defect and I’m no longer willing to carry on with this defective and reject car, why should I incur loses because of the defective car or why should I continue preparing and using this car?
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