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Phindile S
Active since Jun 2025
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3 reviews10 months ago
Terrible Service from Volvo South Africa & CMH Volvo Cape Town – Avoid!
I have owned my Volvo for five years with a full service history, expecting the premium service that comes with the brand. Unfortunately, my recent experience with CMH Volvo Cape Town and Volvo South Africa has been nothing short of a nightmare. On 04 April 2025, I took my car in for a routine service and paid R2,500 for a "360 check", which was supposed to ensure my vehicle was in top condition. Just days after collecting the car on 07 April, it broke down in the Karoo and had to be towed back to CMH Cape Town. Since then, my car has been in and out of their workshop multiple times for the same unresolved issue. Each time, they claim it’s fixed, only for the problem to resurface. Meanwhile, Volvo South Africa has refused to provide a courtesy car beyond the initial 6 days, leaving me stranded without reliable transport. To add insult to injury, the R2,500 "360 check" was clearly worthless, as it failed to catch whatever caused my breakdown shortly after. Despite paying for premium service, I’ve received *********** repairs, zero accountability, and terrible customer support. What I demand: A properly fixed car – this shouldn’t take multiple failed attempts. A courtesy car for the entire duration of repairs. A full refund of the R2,500 for the useless 360 check.
0 replies
10 months ago
Shocking Service from Quicksure – No Support When You Need It Most
I have been a loyal Volvo owner for five years with a full service history, ensuring my car is always well-maintained. Unfortunately, my experience with Quicksure (Volvo’s insurance partner) has been extremely disappointing and has left me stranded multiple times. After a routine service at CMH Volvo Cape Town in April 2025, my car suffered a mechanical breakdown in the Karoo—issues that were not due to my fault. Despite paying premium insurance for years, Quicksure: Refused to refund my overnight accommodation costs while my car was being recovered. Denied me a courtesy vehicle while my car was in for repeated repairs (they only provided one for 6 days initially). Left me without reliable transport, even though the breakdowns were clearly related to workshop negligence, not my own actions. To make matters worse, I had paid R2,500 for a "360 check" that failed to prevent the breakdown, yet Quicksure wouldn’t cover the costs or assist properly. My car has been in and out of the workshop multiple times for the same issue, proving their incompetence.
53 replies
10 months ago
Terrible Service from Volvo South Africa & CMH Volvo Cape Town – Avoid!
Terrible Service from Volvo South Africa & CMH Volvo Cape Town – Avoid! I have owned my Volvo for five years with a full service history, expecting the premium service that comes with the brand. Unfortunately, my recent experience with CMH Volvo Cape Town and Volvo South Africa has been nothing short of a nightmare. On 04 April 2025, I took my car in for a routine service and paid R2,500 for a "360 check", which was supposed to ensure my vehicle was in top condition. Just days after collecting the car on 07 April, it broke down in the Karoo and had to be towed back to CMH Cape Town. Since then, my car has been in and out of their workshop multiple times for the same unresolved issue. Each time, they claim it’s fixed, only for the problem to resurface. Meanwhile, Volvo South Africa has refused to provide a courtesy car beyond the initial 6 days, leaving me stranded without reliable transport. To add insult to injury, the R2,500 "360 check" was clearly worthless, as it failed to catch whatever caused my breakdown shortly after. Despite paying for premium service, I’ve received *********** repairs, zero accountability, and terrible customer support. What I demand: A properly fixed car – this shouldn’t take multiple failed attempts. A courtesy car for the entire duration of repairs. A full refund of the R2,500 for the useless 360 check. Until Volvo South Africa and CMH Volvo Cape Town take responsibility, I cannot recommend them to anyone. Shocking service for a supposedly luxury brand. This review is direct, highlights your key frustrations, and makes it clear what you expect from them. You can post this on Google Reviews, HelloPeter, Facebook, or Volvo’s official feedback channels to put pressure on them. Would you like any adjustments to the tone or details? New chat
0 replies
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3 (100%)