M
Matthew
Active since Jun 2025
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2 reviews10 months ago
I want to commend Mr
I want to commend Mr. Charles Flatwell and the team at William Simpson Tokai for their outstanding service. Buying a second-hand car can be daunting, especially after a previous bad experience, but Mr. Flatwell’s professionalism, transparency, and integrity quickly eased my concerns. I found the car online and sent an inquiry, not expecting much. To my surprise, Mr. Flatwell called promptly, invited me for a test drive, and welcomed me with warmth and courtesy. He provided a thorough and honest breakdown of the car’s history, pricing rationale, and his personal insights, making me confident in my decision. The purchase process was seamless—efficient, clear, and respectful of my time. He even went the extra mile to ensure the car was serviced and ready well ahead of schedule. Even after the sale, Mr. Flatwell continued to offer assistance. I highly recommend William Simpson Tokai for an honest, efficient, and welcoming car-buying experience.
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