TC
Tavonga C
Active since Jun 2025
8
Reviews
0
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Reviews
8 reviews6 months ago
ACTIVATE OR REFUND
Zoom im becoming so frustrated and angry this is wrong, your ISP Hola data doesn't want to refund or activate my line. It's almost a month now since I paid my line they keep on changing the story. Zoom you have to speak to yout ISP I'm not saying I'm going to run away from zoom but I just want to change ISP or you are taking advantage! Please i want this issue to be resolved today, this is not the right way to treat a customer or it's now all about race, you guys are bothering me. I have been so nice for almost a month now, you are taking an advantage
53 replies
6 months ago
Refund
Hola data, i paid for your package R270 through on the 27th of September and it was approved by the bank on 30th of September but later on you said you don't offer services in western cape and you decided to refund me my money. I'm to talk to you on WhatsApp but you don't respond. Whatever it is let's talk, I don't know if you always treat customers like this. This is bad if I may say, you asked me for a proof of payment and I told you I made a payment online and it was a card payment on Zoom website, from payfast page they said they send a receipt of payment to this email (saud.ally@holadata.co.za) I gave you the bank statement and screenshots but still you are quite.
0 replies
6 months ago
Confused
Zoom i can wait patiently as a client but when you need 2 weeks to activate an installed router to me it doesn't make sense. As Zoom be clear and precise because, if you have a ISP that is localized in a specific area then you have to tell us.... that I can't choose ISP A because it's not local or it's far away from your area choose ISP B and C because they are available in your area. If I ask your 2 agents they will give me two different information but they are doing the same job if I ask your ISP is also giving me again different information. In Vredenburg there's local ISP here but when I asked Zoom in Vredenburg they never told me that there's a local ISP that have closer services, they told me to choose from the list that I see on the website, and i end up choosing ISP that is in Johannesburg or in Capetown. Honestly Zoom make me understand this, Please!🙏
53 replies
6 months ago
No connectivity
I app**** for a new fibre line and it was installed on Wednesday but until now it's not active and the days are counting down. Zoom how can you need a week to activate a line the guys who came to install the package they said is going to work after 2 hours but until now it's not working. You still haven't yet improved your services, i have to fight with you guys to get the services that I paid for. This is wrong honestly
53 replies
10 months ago
Extension of days
My problem is not yet been resolved, I haven't yet seen the extended day, on my website is saying -1 days, if I try try to connect it's saying sign in is required.
112 replies
10 months ago
Clarification and extension of my days.
Zoom fibre i request for the extension of my days that I didn't use my line because of no connectivity from 2 jun to 15 jun, but one of your agents said they will extend only 9 days. I need clarification and I want to why? I wasn't my fault not to have connectivity. Those days they are not yet extended and my line is expiring on the 1st of jul
56 replies
10 months ago
Selling services without customer care.
I don't know what they want i paid my line on the 29th of last month and after that I just used it for like 3 days. I have almost like 2 weeks now without connectivity. I reported from the very day I lost connection and I have evidence but until now they haven't resolved my problem. I told them to refund my money they don't wanna refund it and they don't wanna come and fix the fault. Today they called and told me for a further assistance but until now nothing happened. Tell me what do you want Zoom so that I can do it, im going to the end of the month and you gonna start to ask money again but 0 customer care. You are abusing my mind. WHAT DO YOU NEED, WHAT DO YOU WANT?
53 replies
10 months ago
POOR SERVICE DELIVERY
Zoom fibre it's almost a week now I paid for my line and i used it i think only 2 day and then it lost signal, I contacted your agents they logged a ticket after 3 days, since Tuesday last week I don't have internet connection. The support team is not even calling me, I even end up calling your support team but they don't answer. I'm not using your services for free im paying for that matter but when I have a fault your team ignores me. You need more than a week to fix loss of connectivity, who works like that. If you can't resolve my problem please you have to pay me back my money. This is bad I'm not, im very angry right now.
53 replies
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1 Star
8 (100%)