VB
vanessa B
Active since Jun 2025
2
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2 reviews4 months ago
Duplicate Municipal Accounts & Incorrect Transfer Billing – Property Transfer 14 October 2024
I hereby lodge a formal dispute regarding incorrect municipal billing and account management for my property. Property transfer date: 14 October 2024 1. Duplicate municipal accounts It has come to my attention that two municipal accounts are active for the same property, namely: the seller’s account, which was not closed at transfer, and till Dec 2025 the buyer’s account, opened at a later stage. In July 2025 This situation is incorrect. A property may not legally have two active billing accounts for the same period. The seller’s account should have been closed as at 14 October 2024, with all charges thereafter billed to the buyer which is me only. I receive 2 statements for the seller and mine buyer till date. I hereby lodge a formal dispute regarding incorrect municipal billing and account management for the above-mentioned property. Property transfer date: 14 October 2024 1. Duplicate municipal accounts It has come to my attention that two municipal accounts are active for the same property, namely: the seller’s account, which was not closed at transfer, and till Dec 2025 the buyer’s account, opened at a later stage. In July 2025 This situation is incorrect. A property may not legally have two active billing accounts for the same period. The seller’s account should have been closed as at 14 October 2024, with all charges thereafter billed to the buyer only. problem number 2 Incorrect charging of once-off transfer billing The once-off transfer billing fee is appearing incorrectly on the account. Please note: The transfer billing is a once-off administrative charge. It cannot be calculated monthly, duplicated, or increased due to late registration of the buyer’s account. my Transfering billing they are caculated for 10month TOTALING R16 000. Any repeated or monthly transfer billing charges are incorrect and must be reversed. I respectfully request that the municipality: Close the seller’s account retrospectively as at 14 October 2024 Reverse all charges billed to the seller after this date Ensure the buyer’s account is correctly backdated to 14 October 2024 Remove all duplicate or monthly transfer billing charges Confirm in writing that only one active account exists for the property kindly note that i was Assisted by Gugu, who than said she is awaiting assistance and feedback from Donald or Gerald. to assist with the crediting so I can go make an arragement. This action is ******** and cruel
0 replies
10 months ago
loss of income insurance -claim
I am so disappointed with the poor and insensitive service im currently receivng from Ooba insurance underwritten by Hollard insurance, I app**** for loss of income claim. on 29th April 2025. its been a run around ever since .I received an email from them saying claim aproved. I than gave them a call last week cause the emeil was just vaike, spoke the lady she told me the claim is aproved it was supposed to be paid in May however payments was not made due to an error on thei IT side, than she said as soon as its resolved they will give me a call, they didnt , I gave them a call today 11/06/2025. The lady I spoke to today rude and insensitive she than tells me two(2) payments has been made for May and June. mind you, May 2025 has been debited on my side June will be debited as well. From which money guys this is money for my kids to have food, im struggling by im insured with Hollard but when they take the premiums they do it without a fail. when I ask the details how long will I be covered for. I asked if I can have some thing in writting, the lady tells me to speak to my bank, I than call my bank, my bank is asking questions I dont have answers too. when I call back Hollard. they just took my number and said they will call me back. no call from them for feedback whatsever. this is not on one is dealing with loss of Income than have to deal with stress of claiming I regret taking up insurance with Hollard insurance honestly. IM SO HURT AND DISAPPOINTED AS WELL AS MY KIDS WHO ARE MOSTLY SUFFERING FROM THIS INSENSITIVE ACTION FROM HOLLAD INSURANCE !!!!!!!!!!!!!!!!!!!!
268 replies
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