RW
Rand West City Local Municipality
Unclaimed Business
Government & Ombudsman Services|1|6 Reviews (last 12 months)|This business does not respond to reviews
RW
Rand West City Local Municipality
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|6 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Rand West City Local Municipality
Rand West City Local Municipality has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Rand West City Local Municipality across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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vanessa B
1 reviews | Active since Jan 2020
24 Dec 2025, 14:01
Duplicate Municipal Accounts & Incorrect Transfer Billing – Property Transfer 14 October 2024
I hereby lodge a formal dispute regarding incorrect municipal billing and account management for my property. Property transfer date: 14 October 2024 1. Duplicate municipal accounts It has come to my attention that two municipal accounts are active for the same property, namely: the seller’s account, which was not closed at transfer, and till Dec 2025 the buyer’s account, opened at a later stage. In July 2025 This situation is incorrect. A property may not legally have two active billing accounts for the same period. The seller’s account should have been closed as at 14 October 2024, with all charges thereafter billed to the buyer which is me only. I receive 2 statements for the seller and mine buyer till date. I hereby lodge a formal dispute regarding incorrect municipal billing and account management for the above-mentioned property. Property transfer date: 14 October 2024 1. Duplicate municipal accounts It has come to my attention that two municipal accounts are active for the same property, namely: the seller’s account, which was not closed at transfer, and till Dec 2025 the buyer’s account, opened at a later stage. In July 2025 This situation is incorrect. A property may not legally have two active billing accounts for the same period. The seller’s account should have been closed as at 14 October 2024, with all charges thereafter billed to the buyer only. problem number 2 Incorrect charging of once-off transfer billing The once-off transfer billing fee is appearing incorrectly on the account. Please note: The transfer billing is a once-off administrative charge. It cannot be calculated monthly, duplicated, or increased due to late registration of the buyer’s account. my Transfering billing they are caculated for 10month TOTALING R16 000. Any repeated or monthly transfer billing charges are incorrect and must be reversed. I respectfully request that the municipality: Close the seller’s account retrospectively as at 14 October 2024 Reverse all charges billed to the seller after this date Ensure the buyer’s account is correctly backdated to 14 October 2024 Remove all duplicate or monthly transfer billing charges Confirm in writing that only one active account exists for the property kindly note that i was Assisted by Gugu, who than said she is awaiting assistance and feedback from Donald or Gerald. to assist with the crediting so I can go make an arragement. This action is ******** and cruel
Helpful (0)
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vanessa B
1 reviews | Active since Jan 2020
24 Dec 2025, 14:01
Duplicate Municipal Accounts & Incorrect Transfer Billing – Property Transfer 14 October 2024
I hereby lodge a formal dispute regarding incorrect municipal billing and account management for my property. Property transfer date: 14 October 2024 1. Duplicate municipal accounts It has come to my attention that two municipal accounts are active for the same property, namely: the seller’s account, which was not closed at transfer, and till Dec 2025 the buyer’s account, opened at a later stage. In July 2025 This situation is incorrect. A property may not legally have two active billing accounts for the same period. The seller’s account should have been closed as at 14 October 2024, with all charges thereafter billed to the buyer which is me only. I receive 2 statements for the seller and mine buyer till date. I hereby lodge a formal dispute regarding incorrect municipal billing and account management for the above-mentioned property. Property transfer date: 14 October 2024 1. Duplicate municipal accounts It has come to my attention that two municipal accounts are active for the same property, namely: the seller’s account, which was not closed at transfer, and till Dec 2025 the buyer’s account, opened at a later stage. In July 2025 This situation is incorrect. A property may not legally have two active billing accounts for the same period. The seller’s account should have been closed as at 14 October 2024, with all charges thereafter billed to the buyer only. problem number 2 Incorrect charging of once-off transfer billing The once-off transfer billing fee is appearing incorrectly on the account. Please note: The transfer billing is a once-off administrative charge. It cannot be calculated monthly, duplicated, or increased due to late registration of the buyer’s account. my Transfering billing they are caculated for 10month TOTALING R16 000. Any repeated or monthly transfer billing charges are incorrect and must be reversed. I respectfully request that the municipality: Close the seller’s account retrospectively as at 14 October 2024 Reverse all charges billed to the seller after this date Ensure the buyer’s account is correctly backdated to 14 October 2024 Remove all duplicate or monthly transfer billing charges Confirm in writing that only one active account exists for the property kindly note that i was Assisted by Gugu, who than said she is awaiting assistance and feedback from Donald or Gerald. to assist with the crediting so I can go make an arragement. This action is ******** and cruel
0
Replies (0)CM
Cassandra M
1 reviews | Active since Jan 2020
3 Nov 2025, 17:57
Randwest abandons the Venterspos COMMUNITY
We have not had water for the last 3 weeks now and NOT EVEN daily water delivery via the water tank .. This mater is serious as we struggling with the driver who delivers water in VENTERSPOS WESTONARIA,who is very rude and delivers water to who ever he feels like without making the necessary stops. He has engaged in fights several times with the community and fails to fix his shortcomings, he has no humanity for us struggling .. He refuse to give us his name ,but I trust that this can be found . Formal Complaints have been played – Lack of Water Supply and Poor Street Maintenance in Venterspos, Westonaria Dear Municipal Manager, I am writing to formally lodge a complaint on behalf of the residents of Venterspos, Westonaria, regarding the ongoing lack of basic municipal services in our community. For the past 3 weeks, our area has been without water supply, leaving households struggling to meet essential daily needs such as cooking, cleaning, and sanitation. Despite multiple reports and enquiries, there has been no clear communication or visible action from the municipality to resolve the issue. In addition to the water crisis, our streets are poorly maintained, with potholes and general neglect making them unsafe for both pedestrians and motorists. The continued lack of attention to these matters reflects a serious failure in service delivery and has caused frustration and hardship among residents. We respectfully request the following: 1. Immediate restoration of water supply to all affected households in Venterspos. 2. A clear and transparent update on the cause of the disruption and the expected timeframe for full resolution. 3. Maintenance and repair of local streets to ensure safe and accessible roads for residents. 4. Regular communication and accountability from the municipality regarding essential services. We trust that this complaint will be treated with urgency, as access to clean water and safe infrastructure is a basic constitutional right. We look forward to your prompt response and visible action. Yours sincerely, On behalf of the residents of Venterspos, Westonaria
Helpful (0)
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Cassandra M
1 reviews | Active since Jan 2020
3 Nov 2025, 17:57
Randwest abandons the Venterspos COMMUNITY
We have not had water for the last 3 weeks now and NOT EVEN daily water delivery via the water tank .. This mater is serious as we struggling with the driver who delivers water in VENTERSPOS WESTONARIA,who is very rude and delivers water to who ever he feels like without making the necessary stops. He has engaged in fights several times with the community and fails to fix his shortcomings, he has no humanity for us struggling .. He refuse to give us his name ,but I trust that this can be found . Formal Complaints have been played – Lack of Water Supply and Poor Street Maintenance in Venterspos, Westonaria Dear Municipal Manager, I am writing to formally lodge a complaint on behalf of the residents of Venterspos, Westonaria, regarding the ongoing lack of basic municipal services in our community. For the past 3 weeks, our area has been without water supply, leaving households struggling to meet essential daily needs such as cooking, cleaning, and sanitation. Despite multiple reports and enquiries, there has been no clear communication or visible action from the municipality to resolve the issue. In addition to the water crisis, our streets are poorly maintained, with potholes and general neglect making them unsafe for both pedestrians and motorists. The continued lack of attention to these matters reflects a serious failure in service delivery and has caused frustration and hardship among residents. We respectfully request the following: 1. Immediate restoration of water supply to all affected households in Venterspos. 2. A clear and transparent update on the cause of the disruption and the expected timeframe for full resolution. 3. Maintenance and repair of local streets to ensure safe and accessible roads for residents. 4. Regular communication and accountability from the municipality regarding essential services. We trust that this complaint will be treated with urgency, as access to clean water and safe infrastructure is a basic constitutional right. We look forward to your prompt response and visible action. Yours sincerely, On behalf of the residents of Venterspos, Westonaria
0
Replies (0)CM
Cassandra M
1 reviews | Active since Jan 2020
30 Oct 2025, 15:20
RAND WEST fails its residents -2 WEEKS WITHOUT WATER .
Formal Complaint – Lack of Water Supply and Poor Street Maintenance in Venterspos, Westonaria Dear Municipal Manager, I am writing to formally lodge a complaint on behalf of the residents of Venterspos, Westonaria, regarding the ongoing lack of basic municipal services in our community. For the past two weeks, our area has been without water supply, leaving households struggling to meet essential daily needs such as cooking, cleaning, and sanitation. Despite multiple reports and inquiries, there has been no clear communication or visible action from the municipality to resolve the issue. In addition to the water crisis, our streets are poorly maintained, with potholes and general neglect making them unsafe for both pedestrians and motorists. The continued lack of attention to these matters reflects a serious failure in service delivery and has caused frustration and hardship among residents. We respectfully request the following: 1. Immediate restoration of water supply to all affected households in Venterspos. 2. A clear and transparent update on the cause of the disruption and the expected timeframe for full resolution. 3. Maintenance and repair of local streets to ensure safe and accessible roads for residents. 4. Regular communication and accountability from the municipality regarding essential services. We trust that this complaint will be treated with urgency, as access to clean water and safe infrastructure is a basic constitutional right. We look forward to your prompt response and visible action. Yours sincerely, On behalf of the residents of Venterspos, Westonaria
Helpful (0)
|Replies (0)CM
Cassandra M
1 reviews | Active since Jan 2020
30 Oct 2025, 15:20
RAND WEST fails its residents -2 WEEKS WITHOUT WATER .
Formal Complaint – Lack of Water Supply and Poor Street Maintenance in Venterspos, Westonaria Dear Municipal Manager, I am writing to formally lodge a complaint on behalf of the residents of Venterspos, Westonaria, regarding the ongoing lack of basic municipal services in our community. For the past two weeks, our area has been without water supply, leaving households struggling to meet essential daily needs such as cooking, cleaning, and sanitation. Despite multiple reports and inquiries, there has been no clear communication or visible action from the municipality to resolve the issue. In addition to the water crisis, our streets are poorly maintained, with potholes and general neglect making them unsafe for both pedestrians and motorists. The continued lack of attention to these matters reflects a serious failure in service delivery and has caused frustration and hardship among residents. We respectfully request the following: 1. Immediate restoration of water supply to all affected households in Venterspos. 2. A clear and transparent update on the cause of the disruption and the expected timeframe for full resolution. 3. Maintenance and repair of local streets to ensure safe and accessible roads for residents. 4. Regular communication and accountability from the municipality regarding essential services. We trust that this complaint will be treated with urgency, as access to clean water and safe infrastructure is a basic constitutional right. We look forward to your prompt response and visible action. Yours sincerely, On behalf of the residents of Venterspos, Westonaria
0
Replies (0)CM
Cassandra M
1 reviews | Active since Jan 2020
29 Sept 2025, 05:52
******* disconnection and abandonment of electricity
I have returned home to all my electricity wires removed , this after a smart rollout was interrupted by someone of the community, all because this took place when the electricity van was outside my house .with no relation to the individual, as new owners ,this is pathetic , we are left stranded with out any solution .. Rand west does not respect there customers, and this is *******, as they did not even communicate with the owners of the property, Rand west is bullying me as a customer and denying me of my human rights as a citizen of this country.
Helpful (0)
|Replies (0)CM
Cassandra M
1 reviews | Active since Jan 2020
29 Sept 2025, 05:52
******* disconnection and abandonment of electricity
I have returned home to all my electricity wires removed , this after a smart rollout was interrupted by someone of the community, all because this took place when the electricity van was outside my house .with no relation to the individual, as new owners ,this is pathetic , we are left stranded with out any solution .. Rand west does not respect there customers, and this is *******, as they did not even communicate with the owners of the property, Rand west is bullying me as a customer and denying me of my human rights as a citizen of this country.
0
Replies (0)CM
Cassandra M
1 reviews | Active since Jan 2020
26 Sept 2025, 17:03
*******y disconnected because of misunderstanding
****** disconnection and abandonment of electricity I have returned home to all my electricity wires removed , this after a smart rollout was interrupted by someone of the community, all because this took place when the electricity van was outside my house .with no relation to the individual, as new owners ,this is pathetic , we are left stranded with out any solution .. Rand west does not respect there customers, and this is *******, as they did not even communicate with the owners of the property, Rand west is bullying me as a customer and denying me of my human rights as a citizen of this country.
Helpful (0)
|Replies (0)CM
Cassandra M
1 reviews | Active since Jan 2020
26 Sept 2025, 17:03
*******y disconnected because of misunderstanding
****** disconnection and abandonment of electricity I have returned home to all my electricity wires removed , this after a smart rollout was interrupted by someone of the community, all because this took place when the electricity van was outside my house .with no relation to the individual, as new owners ,this is pathetic , we are left stranded with out any solution .. Rand west does not respect there customers, and this is *******, as they did not even communicate with the owners of the property, Rand west is bullying me as a customer and denying me of my human rights as a citizen of this country.
0
Replies (0)mH
millicent H
1 reviews | Active since Jan 2020
4 Apr 2025, 12:21
The ROT at Rand West City Municipality
The Rot at Rand West City Local municipality seriously needs to be studies. From their female staff members giving you a stinking attitude and not wanting to assist you, right to the municipality buildings that are falling apart. We got allocated our RDP homes in Borwa in February 2025 under Rand West City Municipality, to this day some of our electricity meter boxes are still not activated by the municipality, through no fault of our own. We have done everything we needed to do on our side and have taken the boxes to their offices, when we got there we were told there was no Network or No internet and asked to leave our details so that when our meters were activated, the activation numbers (40 digits) would be sent through WhatsApp messages, it is those WhatsApp messages that we are still waiting for weeks later. When you physically go back to their offices (which takes transport money to continue with the ups and downs), you get told they have no network and you must be patient. Activating / Registering an electric meter box takes less than 5mins but the black ladies at that office seem to think that people should wait 40 days and 40 nights for their registration. Meanwhile, in their own homes, they have electricity 🙄. Why is an entire municipal office out of Network / internet? Who must buy internet connection for the Rand West City Municipality? Why must new house beneficiaries be made to jump through hoops to get basic services - services that they are going to be paying for ? Who do we complain to when their head office refused to even answer our calls? Who is going to help us?
Helpful (0)
|Replies (0)mH
millicent H
1 reviews | Active since Jan 2020
4 Apr 2025, 12:21
The ROT at Rand West City Municipality
The Rot at Rand West City Local municipality seriously needs to be studies. From their female staff members giving you a stinking attitude and not wanting to assist you, right to the municipality buildings that are falling apart. We got allocated our RDP homes in Borwa in February 2025 under Rand West City Municipality, to this day some of our electricity meter boxes are still not activated by the municipality, through no fault of our own. We have done everything we needed to do on our side and have taken the boxes to their offices, when we got there we were told there was no Network or No internet and asked to leave our details so that when our meters were activated, the activation numbers (40 digits) would be sent through WhatsApp messages, it is those WhatsApp messages that we are still waiting for weeks later. When you physically go back to their offices (which takes transport money to continue with the ups and downs), you get told they have no network and you must be patient. Activating / Registering an electric meter box takes less than 5mins but the black ladies at that office seem to think that people should wait 40 days and 40 nights for their registration. Meanwhile, in their own homes, they have electricity 🙄. Why is an entire municipal office out of Network / internet? Who must buy internet connection for the Rand West City Municipality? Why must new house beneficiaries be made to jump through hoops to get basic services - services that they are going to be paying for ? Who do we complain to when their head office refused to even answer our calls? Who is going to help us?
0
Replies (0)GM
Gloria M
1 reviews | Active since Jan 2020
26 Aug 2022, 18:33
Help with incomplete Electricity units
I like to congradulate and applaud Nomsa Shilubane, the Personal Assistant Municipal Manager and her team, Jabulane, ant he others for taking their good time to help when I was in distress after I bought my elderly mom electricity and lost the receipt. I only captured the incomplete number, but they were able to help me. My mom was in darkness that night and I only had the last R30 to recharge her electricity. I then thought it Google to check how I can be helped, and only saw Nomsa's number. I just made an email straight away to her and was so willing to help without any question. KEEP UP THE GOOD WORK TEAM at Rand West City Local Municipality
Helpful (0)
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Gloria M
1 reviews | Active since Jan 2020
26 Aug 2022, 18:33
Help with incomplete Electricity units
I like to congradulate and applaud Nomsa Shilubane, the Personal Assistant Municipal Manager and her team, Jabulane, ant he others for taking their good time to help when I was in distress after I bought my elderly mom electricity and lost the receipt. I only captured the incomplete number, but they were able to help me. My mom was in darkness that night and I only had the last R30 to recharge her electricity. I then thought it Google to check how I can be helped, and only saw Nomsa's number. I just made an email straight away to her and was so willing to help without any question. KEEP UP THE GOOD WORK TEAM at Rand West City Local Municipality
0
Replies (0)