Warrick R's Profile | Hellopeter

1 month ago

R9,499 PAID AND COMPLETELY IGNORED – DO NOT TRUST

This is a formal warning to anyone considering using Computer Mania Stellenbosch. I dropped my computer off in November last year. I was issued a quotation (Ref: 00342048) and paid the full amount of R9,499. It has now been over 4 months (it is now March), and I have received absolutely nothing. No computer, no repair, and most importantly, no communication. I have sent multiple emails and texts every few weeks and have been met with total radio silence. They have effectively taken my R9,499 and kept my hardware with zero accountability. This is beyond "poor service," this is theft of service and gross negligence. If this is not resolved immediately, I will be escalating this to the Consumer Goods and Services Ombud (CGSO) and seeking legal advice. Avoid at all costs.

106 replies

Outdoor Warehouse

10 months ago

Very Disappointed – Unreliable Courier and Poor Delivery Experience

I placed an order with Outdoor Warehouse for an item costing R2,697.00. I had no issue paying extra for delivery, but at that price, I expect a reliable and professional service. On 12th June, I received a message saying my order was out for delivery. Nothing arrived. I followed up and was reassured twice over the phone that the package would definitely arrive on 13th June. I stayed home the entire day to receive it, as I needed it for a holiday this weekend – and once again, nothing arrived. To make things worse, The Courier Guy delivered to me twice this same week without a hitch – on time, no issues. Meanwhile, DPD Laser, the courier Outdoor Warehouse chose for my order, has been completely unreliable with zero communication or accountability. I’m very disappointed. I now have to head into the weekend without the item I specifically ordered in time for this trip. I honestly expected better from Outdoor Warehouse, and I strongly question why they continue to use such an unreliable delivery partner.

0 replies

DPD Laser

10 months ago

Very Disappointed – Unreliable Courier and Poor Delivery Experience

I placed an order with Outdoor Warehouse for an item costing R2,697.00. I had no issue paying extra for delivery, but at that price, I expect a reliable and professional service. On 12th June, I received a message saying my order was out for delivery. Nothing arrived. I followed up and was reassured twice over the phone that the package would definitely arrive on 13th June. I stayed home the entire day to receive it, as I needed it for a holiday this weekend – and once again, nothing arrived. To make things worse, The Courier Guy delivered to me twice this same week without a hitch – on time, no issues. Meanwhile, DPD Laser, the courier Outdoor Warehouse chose for my order, has been completely unreliable with zero communication or accountability. I’m very disappointed. I now have to head into the weekend without the item I specifically ordered in time for this trip. I honestly expected better from Outdoor Warehouse, and I strongly question why they continue to use such an unreliable delivery partner.

0 replies

Warrick R

Reviews

R9,499 PAID AND COMPLETELY IGNORED – DO NOT TRUST

Very Disappointed – Unreliable Courier and Poor Delivery Experience

Very Disappointed – Unreliable Courier and Poor Delivery Experience

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