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Khajo
Active since Jun 2025
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2 reviews10 months ago
Poor customer service
I have a complain to make on february i bought so many items @ OK FURNITURE mookgophong course they were on promotion.The day the deliver those items i was not home it was my younger sister the driver he was alone he took stranger on the street ask him to off load those items,my concerned is that he didn't test TV smart flat screen 70 inch that day course they were twin plug even though he didn't even opne box and check it ,ok after he gave my younger sister a paper to sign that he did test the TV everthing its ok while he didn't,on 25/05/2025 i went to store and explain the manager that i have a complain to make i found my TV screen cracked then she said to me she is calling the driver to come along to the store and explain what happen that day course customer is here saying she found the TV screen cracked,the driver was so rude he even told me that its been a long time i bought those items i told him that they wew on promotion and i was busy with construction he knew that im not gonna open or used those things now,i ask him why he did'nt test the TV he told me that the were no twin plug if they were no twin plug he is nothing he can do,i ask him he didnt follow the procedure and also you told my younger sister to sign while he didnt test the TV its *****.The manager ask him if is like that what can you do or say to the customer he said nothing to say and left the store,i told the manager i will take the matter further while they were not assisting me with nothing.i did send customer complian to them and i spoke to reginal manager Mr ndlovu told me that they cant assist me its been a while i bought those items if is like that what can i do i need help. Regards Khajo
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