OT
On Tap
Claimed Business
OT
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
5|3 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJ
KG
Keith G
1 reviews | Active since Jan 2020
2 Sept 2025, 14:28
Incorrect WCs changed with no fuss.
Had excellent online service from Shaun from Ontap Paarl. Delivered two Geberit WCs to my house in Kleinmond. When I realized I had not specified they were not to be bottom flush inlets, Shaun within two days had them swopped out with the correct WCs at no additional cost.
Helpful (0)
|Replies (0)KG
Keith G
1 reviews | Active since Jan 2020
2 Sept 2025, 14:28
Incorrect WCs changed with no fuss.
Had excellent online service from Shaun from Ontap Paarl. Delivered two Geberit WCs to my house in Kleinmond. When I realized I had not specified they were not to be bottom flush inlets, Shaun within two days had them swopped out with the correct WCs at no additional cost.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 May 2024, 12:37
On Tap Westville
I wanted a new washer for my Franke sink plunger. Was told it would cost R150 and a whole new unit about R180. Builders Warehouse sells new unit for R45 and The Family China shop in Westville sells a washer that fits perfectly for R6. No leakage at all. What a ******* from On Tap.
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Anonymous
1 reviews | Active since Jan 2020
8 May 2024, 12:37
On Tap Westville
I wanted a new washer for my Franke sink plunger. Was told it would cost R150 and a whole new unit about R180. Builders Warehouse sells new unit for R45 and The Family China shop in Westville sells a washer that fits perfectly for R6. No leakage at all. What a ******* from On Tap.
0
Replies (0)PB
Prakash B
1 reviews | Active since Jan 2020
27 Apr 2024, 21:42
On tap plumbing & tiling merchants
They are a very customer friendly plumbing & tiling merchant always helpful with your problems & their prices are very competitive & so are their products which is of top brands .
Helpful (0)
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Jeanine C
1 reviews | Active since Jan 2020
25 Apr 2024, 07:09
On Tap East London
I have had bad experience with On Tap East London. When I started checking my stock for my new build there was stock I had paid for but was not delivered. No one notified me until i queried it. I am still waiting for stock I paid for 6 months ago. I am concerned as they are saying they can’t get stock or it is in back order but when I contacted other shops they said they can get those items within the week. I keep on phoning and people you ask for are never available or not in their office.
Helpful (0)
|Replies (0)JC
Jeanine C
1 reviews | Active since Jan 2020
25 Apr 2024, 07:09
On Tap East London
I have had bad experience with On Tap East London. When I started checking my stock for my new build there was stock I had paid for but was not delivered. No one notified me until i queried it. I am still waiting for stock I paid for 6 months ago. I am concerned as they are saying they can’t get stock or it is in back order but when I contacted other shops they said they can get those items within the week. I keep on phoning and people you ask for are never available or not in their office.
0
Replies (0)vA
vasie A
1 reviews | Active since Jan 2020
11 Apr 2024, 08:43
Well done guys
I needed a Gasket for a Sink Drain. This was a part that does not exist as the Supplier sells the whole unit. Josh went into his secret box and found me a similar matching Seal and sold it to me for next to nothing. Service par Excellence once again. Josh you are a Star.
Helpful (0)
|Replies (0)vA
vasie A
1 reviews | Active since Jan 2020
11 Apr 2024, 08:43
Well done guys
I needed a Gasket for a Sink Drain. This was a part that does not exist as the Supplier sells the whole unit. Josh went into his secret box and found me a similar matching Seal and sold it to me for next to nothing. Service par Excellence once again. Josh you are a Star.
0
Replies (0)CL
Claire L
1 reviews | Active since Jan 2020
19 Mar 2024, 18:52
Great service from On Tap KZN
I popped in to On Tap in Pietermaritzburg, KZN today. All I had were broken bathroom accessories and shower bits and bobs to show the sales staff. Not once did they show irritation with my constand change of mind and endless questions. I only spent R1000, but they treated me like a valuable customer. They seemed to have a great team attitude - giving each other guidance, advice and helping each other find the items that were needed. It was a great experience. Thank you, gentlemen.
Helpful (0)
|Replies (0)CL
Claire L
1 reviews | Active since Jan 2020
19 Mar 2024, 18:52
Great service from On Tap KZN
I popped in to On Tap in Pietermaritzburg, KZN today. All I had were broken bathroom accessories and shower bits and bobs to show the sales staff. Not once did they show irritation with my constand change of mind and endless questions. I only spent R1000, but they treated me like a valuable customer. They seemed to have a great team attitude - giving each other guidance, advice and helping each other find the items that were needed. It was a great experience. Thank you, gentlemen.
0
Replies (0)