TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Had excellent online service from Shaun from Ontap Paarl. Delivered two Geberit WCs to my house in Kleinmond. When I realized I had not specified they were not to be bottom flush inlets, Shaun within two days had them swopped out with the correct WCs at no additional cost.
1 reviews | Active since Jan 2020
Had excellent online service from Shaun from Ontap Paarl. Delivered two Geberit WCs to my house in Kleinmond. When I realized I had not specified they were not to be bottom flush inlets, Shaun within two days had them swopped out with the correct WCs at no additional cost.
1 reviews | Active since Jan 2020
I wanted a new washer for my Franke sink plunger. Was told it would cost R150 and a whole new unit about R180. Builders Warehouse sells new unit for R45 and The Family China shop in Westville sells a washer that fits perfectly for R6. No leakage at all. What a ******* from On Tap.
1 reviews | Active since Jan 2020
I wanted a new washer for my Franke sink plunger. Was told it would cost R150 and a whole new unit about R180. Builders Warehouse sells new unit for R45 and The Family China shop in Westville sells a washer that fits perfectly for R6. No leakage at all. What a ******* from On Tap.
1 reviews | Active since Jan 2020
They are a very customer friendly plumbing & tiling merchant always helpful with your problems & their prices are very competitive & so are their products which is of top brands .
1 reviews | Active since Jan 2020
I have had bad experience with On Tap East London. When I started checking my stock for my new build there was stock I had paid for but was not delivered. No one notified me until i queried it. I am still waiting for stock I paid for 6 months ago. I am concerned as they are saying they can’t get stock or it is in back order but when I contacted other shops they said they can get those items within the week. I keep on phoning and people you ask for are never available or not in their office.
1 reviews | Active since Jan 2020
I have had bad experience with On Tap East London. When I started checking my stock for my new build there was stock I had paid for but was not delivered. No one notified me until i queried it. I am still waiting for stock I paid for 6 months ago. I am concerned as they are saying they can’t get stock or it is in back order but when I contacted other shops they said they can get those items within the week. I keep on phoning and people you ask for are never available or not in their office.
1 reviews | Active since Jan 2020
I needed a Gasket for a Sink Drain. This was a part that does not exist as the Supplier sells the whole unit. Josh went into his secret box and found me a similar matching Seal and sold it to me for next to nothing. Service par Excellence once again. Josh you are a Star.
1 reviews | Active since Jan 2020
I needed a Gasket for a Sink Drain. This was a part that does not exist as the Supplier sells the whole unit. Josh went into his secret box and found me a similar matching Seal and sold it to me for next to nothing. Service par Excellence once again. Josh you are a Star.
1 reviews | Active since Jan 2020
I popped in to On Tap in Pietermaritzburg, KZN today. All I had were broken bathroom accessories and shower bits and bobs to show the sales staff. Not once did they show irritation with my constand change of mind and endless questions. I only spent R1000, but they treated me like a valuable customer. They seemed to have a great team attitude - giving each other guidance, advice and helping each other find the items that were needed. It was a great experience. Thank you, gentlemen.
1 reviews | Active since Jan 2020
I popped in to On Tap in Pietermaritzburg, KZN today. All I had were broken bathroom accessories and shower bits and bobs to show the sales staff. Not once did they show irritation with my constand change of mind and endless questions. I only spent R1000, but they treated me like a valuable customer. They seemed to have a great team attitude - giving each other guidance, advice and helping each other find the items that were needed. It was a great experience. Thank you, gentlemen.
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