CL
Claire L
Active since Oct 2014
19
Reviews
0
Industries
Reviews
19 reviews10 months ago
I was at the car dealership ready to take possession of my new car and my previous insurers hadn't sent proof of cover to the dealer
I was at the car dealership ready to take possession of my new car and my previous insurers hadn't sent proof of cover to the dealer. It was a Saturday morning, and my previous insurer was closed. With no support and the dealership refusing to let me take the car, I was destraught. Someone suggested OUTsurance, and within 5 minutes I had comprehensive cover at a lower rate than my previous insurer. I was so impressed with their efficiency. Thank you, guys!
56 replies
16 months ago
Unreliable and disappointing
Last year I ordered a suitcase before I had to travel. On the day it was supposed to arrive, I was notified that it was lost in transport and I was refunded. They could have dispatched a new suitcase, but they didn't even give me that option. A new order wouldn't have arrived in time, so I had to find an in-store option. Last week, instead of the crochet kit I ordered for my niece, I reciieved a machine to inflate tyres. I had to find the time to take the incorrect product back to the drop-off. I was then refunded, instead of the original order being sent. I then had to reorder and pay for delivery. So their error cost me money. I ordered my daughter a squash bag for Christmas, ensuring that it would be ready for collection in time. Their emails stated that it would be there by Friday, 20/12. I have just recieved and email, not only changing the colour of the bag I ordered, but saying it'll only arrive on 02/01/25. One incident is completely understandable, 2 is getting a bit tiresome, but this third one is the last straw. Takealot.com, you have become SO unreliable. It's not worth it - online shopping is supposed to make life easier. But you have cost me money, so much time, and now I have to deal with a very disappointed child?! I'm sure I'm not the only one that this is happening to.
0 replies
25 months ago
Great service from On Tap KZN
I popped in to On Tap in Pietermaritzburg, KZN today. All I had were broken bathroom accessories and shower bits and bobs to show the sales staff. Not once did they show irritation with my constand change of mind and endless questions. I only spent R1000, but they treated me like a valuable customer. They seemed to have a great team attitude - giving each other guidance, advice and helping each other find the items that were needed. It was a great experience. Thank you, gentlemen.
0 replies
61 months ago
Credit Still Owed
I upgraded online last year due to Covid. I was debited an extra R1400 for one month. When I phoned them they admitted fault and made sure the amount debited in future months was correct. I asked if this amount could be offset against my account as a credit. To date, and many calls and escalated queries later, I have yet to recieve that amount, either as a credit or a refund. I called today to follow up on my last reference number and was told that not only do they not have any queries on my account, but they don't have any record of me past March 2021. Covid has hit everyone hard financially, and I cannot afford to give R1400 away for nothing.
0 replies
94 months ago
Great Service
My order came fast and efficiently. The shoes were too small so I emailed and asked if I could exchange them for a larger pair. Thank goodness there was stock, and after paying the courier fees, the small pair was collected and the bigger ones arrived within days. I am so impressed by the fast and efficient service. Well done!
0 replies
112 months ago
Pay back the money
<p>After battling with Telkom since October last year, they have finally closed my account and told me that they owe me approximately R3500. On Friday I phoned (yet again) and requested that the money be transfered to my bank account. I still have nothing back. I have called twice this week and was told yesterday that the money had apparently been transferred on 10 February, but nothing has come into my account. I even checked my banking details with them, and they were correct.</p> <p> </p> <p>I asked the consultant to escalate the query and get someone who is in the know to call me. No one called. I have spent countless hours and so much money trying to chase Telkom. All I want is for them to refund me what I am owed. This has gone on long enough. I have over 10 case numbers from them, and even though they say everything is resolved, it isn't!</p> <p> </p> <p> </p> <p> </p>
56 replies
113 months ago
I WANT THIS ACCOUNT CLOSED IMMEDIATELY-ENOUGH IS ENOUGH
<p>I have had an ongoing struggle in trying to close my Telkom account. Yesterday, after months of struggle, someone from Mondo called to tell me that they had the device I returned in the cooling off period and they would resubmit the cancellation that they had already submitted last year to Telkom. I was feeling happier, knowing that a resolution wasn't far. However, last night Telkom deducted a further R1400 off my account. On the 13th of the month when they already took R700 from me on the 1st?! I never ever consented to a deduction in the middle of the month. And this account was never supposed to be opened. They don't care about Hello Peter postes. This is my 4th one. I am absolutely devastated. I am now overdrawn and will owe the bank a further R200. Telkom, what you are doing isn't fair. It isn't right. You have taken over R3000 from me for nothing!</p>
112 replies
113 months ago
I WANT THIS ACCOUNT CLOSED IMMEDIATELY-ENOUGH IS ENOUGH
<p>I have had an ongoing struggle in trying to close my Telkom account. Yesterday, after months of struggle, someone from Mondo called to tell me that they had the device I returned in the cooling off period and they would resubmit the cancellation that they had already submitted last year to Telkom. I was feeling happier, knowing that a resolution wasn't far. However, last night Telkom deducted a further R1400 off my account. On the 13th of the month when they already took R700 from me on the 1st?! I never ever consented to a deduction in the middle of the month. And this account was never supposed to be opened. They don't care about Hello Peter postes. This is my 4th one. I am absolutely devastated. I am now overdrawn and will owe the bank a further R200. Telkom, what you are doing isn't fair. It isn't right. You have taken over R3000 from me for nothing!</p>
0 replies
113 months ago
Telkom- the Grinch that stole Christmas
<p>This is an ongoing issue, and my third Hello Peter post. After cancelling a Telkom product within the cooling off period, Telkom deducted R1300 off my account. This month, even though I placed a stop order, Telkom deducted a further R700. Things are tight for everyone around Christmas. Because of the unexpected deductions, I'm not quite sure how my family will make it through to the end of January. But obviously the High-Ups in Telkom don't care about everyman. Go ahead, enjoy your holidays. Don't give a thought to my family, or families that are going through the same because of Telkom's inefficiency. </p>
112 replies
113 months ago
No further action after my last complaint
<p>Dear Telkom, </p> <p> </p> <p>On my last complaint you asked me to submit my invoice and proof of payment. However, you did not give me an email address to send the information to. I tried sending to the email address I received the request from, the email address cc'd in the request, and an email address given to me by your Facebook people. All three rejected as addresses that you could not reply to. I called telkom again this morning and my query and request is no further along than last week. I want the account you set up for me unlawfully, because I cancelled within the cooling-off period, cancelled immediately, and the money you took out of my account returned. Ref # ********** 99 / AI ********** . I have put a stop payment on my account so that you lot cannot take any further money from me.</p>
56 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10.526315789473685%)
1 Star
13 (68.42105263157895%)