WE
William E
Active since Jul 2011
5
Reviews
0
Industries
Reviews
5 reviews13 months ago
AC#1 - 2001033370 I am unable to have an online order(Order #2023285294) delivered due to an error on my account "Credit Available" balance of R56
AC#1 - 2001033370 I am unable to have an online order(Order #2023285294) delivered due to an error on my account "Credit Available" balance of R56.05. The store is unable to process delivery due to this outstanding amount Upon investigation this outstanding amount stems from an incorrect shipping fee allocation on your systems due to the only other online order(Order #2017372512) I placed on my account dating back to 8 August 2022 - I paid R381.05 for the ordered item(R325) PLUS delivery of R56.05 as per my bank credit card and also on your invoice I received. The order was cancelled 2 times due to what looked like stock issues at your stores and was completed and only shipped on the 3rd try, evidently this may have caused duplicate shipping cost I am very frustrated with this poor customer experience as I have contacted stores for my delivery and customer care(one call was 45 minutes!) as well as info@builder.co.za and info@massmart.co.za to no solution
381 replies
37 months ago
Poor form for online customers
Likely the risk of being an online store but I had placed an order for a new Philips 5000 series shaver which came in at R1326 vs R1799 elsewhere. Made payment but only to hear that their supplier was out of stock and my order cancelled. Looking at their website again - prices have been increased in line with the going rate and item in stock. Contract law generally is offer and acceptance but grey area here in cancelling. Cannot recommend this store owing to this unscrupulous behaviour
0 replies
73 months ago
Pathetic
Would give this call center a zero star if possible. An utter waste of time every time I call! Phoned at least five times waiting patiently on each call only to be put on hold because of slow systems, systems crashing or calls just cutting out - what kind of poor system implementation has been put in place for such a big company?! Whats more frustrating is I still haven't had my query resolved..
315 replies
95 months ago
Exemplary Customer Service
Haven't been a client of Discovery Insure for very long but am I impressed with the seamless process to claim. The consultant with whom I dealt with, Olifile Majake, was professional and exhibited excellent customer service by way of communicating and excelling in the turn around time of my claim. Thanks very much.
53 replies
135 months ago
Pathetic Call Centre
Phoned in to change my EAP limit which took a lengthy 15 min call for such a simple task. Half the time spent entering in superfluous information only to be asked again for all the info by the agent. Reference number was not given as systems were apparently giving trouble...such a typically 3rd world excuse.<br> <br> Upon doing a EFT my 'monthly limit' was correct but the 'available monthly limit' was not adjusted to my EAP request. As such I could not complete the EFT. <br> <br> Phoned the customer service line again in the evening only to be told over and over again that the call will be answered by the NEXT available agent - ended up waiting 10 minutes to no answer...what a bloody useless call center, agents that don't do the request right the first time and most of all waste clients time so it can be rectified the second time.<br> <br> TIME IS MONEY STANDARD BANK and you will soon not have any of my time or money!!!
76 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)