VR
Vishal R
Active since Jun 2025
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
Utter disgusted
I am writing to formally express my frustration and disappointment with TechSure regarding my home and device insurance policy. I took out home and device insurance with TechSure in 2023. At the time of taking out the policy, I specifically discussed coverage for my laptop with your consultant. I was clearly assured by the consultant that my laptop was covered under the home and device insurance. At no point was I informed that laptops were excluded from the policy. Now, after being insured for some time, I am being told that my laptop is not covered. This directly contradicts the information that was provided to me when I agreed to the policy. Had I been informed at the outset that my laptop was not covered, I would have reconsidered or made alternative arrangements. I find this situation extremely disappointing, as it reflects a serious lack of transparency and has caused unnecessary frustration. I re**** on the information given by your consultant in good faith when taking out this insurance.
109 replies
10 months ago
Appalling service
"Utterly disgusted with Rain Customer Service! I've been battling a billing issue for THREE WEEKS, and it's still unresolved. Despite multiple escalations, I haven't received a call from the billing department. Appalling service! I've asked to speak to a manager/supervisor, but still, NO CALL. Instead, I get directed to international call agents who don't understand or assist me. Rain Customer Service is PATHETIC! I've been billed R900 for unknown reasons, while experiencing network and speed issues for 3 MONTHS. Useless tickets have been open, but nothing's been resolved. And they expect me to continue paying for my subscription? I'm appalled!"
112 replies
10 months ago
"Utterly disgusted with Rain
"Utterly disgusted with Rain Customer Service! I've been battling a billing issue for THREE WEEKS, and it's still unresolved. Despite multiple escalations, I haven't received a call from the billing department. Appalling service! I've asked to speak to a manager/supervisor, but still, NO CALL. Instead, I get directed to international call agents who don't understand or assist me. Rain Customer Service is PATHETIC! I've been billed R900 for unknown reasons, while experiencing network and speed issues for 3 MONTHS. Useless tickets have been open, but nothing's been resolved. And they expect me to continue paying for my subscription? I'm appalled!"
336 replies
Review Distribution
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1 Star
3 (100%)